Job Summary

Fresher Jobs Hub is seeking a proactive and customer-focused Technical Support Executive to join our remote support team on a part-time basis. This role is ideal for individuals who are passionate about technology and enjoy helping users resolve technical issues efficiently. As a Technical Support Executive, you will serve as the first point of contact for customers, providing timely troubleshooting assistance and ensuring a positive user experience while working from the comfort of your home.

Key Responsibilities

• Respond promptly to customer queries via chat, email, or phone support channels.

• Diagnose and troubleshoot basic to intermediate technical issues related to software, hardware, and connectivity.

• Provide clear, step-by-step solutions to customers in a professional and courteous manner.

• Escalate complex technical problems to higher-level support teams when necessary.

• Maintain accurate records of customer interactions, issues, and resolutions in the support system.

• Follow standard operating procedures (SOPs) and service-level agreements (SLAs).

• Assist in updating knowledge base articles and FAQs.

• Ensure high levels of customer satisfaction and service quality.

Required Skills and Qualifications

• Minimum qualification: Higher Secondary (12th Pass); graduates preferred.

• Basic understanding of computer systems, mobile devices, and common software applications.

• Strong verbal and written communication skills in English (additional languages are a plus).

• Good problem-solving and analytical abilities.

• Ability to work independently in a remote environment.

• Basic typing proficiency and familiarity with support tools.

• Customer-first mindset with strong interpersonal skills.

Experience

• Freshers are welcome to apply.

• Prior experience in technical support, customer service, or helpdesk roles will be an added advantage.

• Experience with remote support tools or ticketing systems is preferred but not mandatory.

Working Hours

• Part-time role (4–6 hours per day).

• Flexible shifts may include evening or weekend coverage based on business needs.

• Fully remote/work-from-home setup.

Knowledge, Skills, and Abilities

• Basic knowledge of operating systems such as Windows, Android, or iOS.

• Ability to multitask and manage time effectively.

• Strong attention to detail and documentation skills.

• Ability to remain calm and professional under pressure.

• Quick learner with willingness to adapt to new technologies and processes.

• Reliable internet connection and a quiet workspace at home.

Benefits

• Work-from-home flexibility.

• Competitive part-time compensation.

• Performance-based incentives.

• Training and skill development programs.

• Opportunity to gain hands-on technical support experience.

• Career growth opportunities within the organization.

Why Join

At Fresher Jobs Hub, we believe in empowering fresh talent and providing flexible opportunities that support work–life balance. You will gain valuable real-world technical support experience, receive structured training, and work with a supportive remote team. This role is an excellent stepping stone for building a career in IT support and customer experience.

How to Apply

Interested candidates should submit their updated resume along with a brief cover note highlighting their interest in the role. Shortlisted applicants will be contacted for an initial virtual screening followed by an online assessment.