Amazon Virtual Customer Support – Remote Role for Female Candidates – Apply Now

Amazon

Available Locations: New Delhi, Delhi

Job Description

Job Summary


Amazon is seeking enthusiastic and customer-focused female professionals to join our Virtual Customer Support team. This is a fully remote role where you will interact with Amazon customers across multiple channels, including chat, email, and voice support. Your primary objective will be to resolve customer queries, provide accurate information, and ensure a delightful shopping experience. This opportunity is ideal for candidates who enjoy helping people, are tech-savvy, and are looking for a flexible work-from-home career.



Key Responsibilities



  • Respond to customer inquiries via chat, email, and phone in a professional and friendly manner.

  • Resolve customer complaints and issues promptly while maintaining high service standards.

  • Provide accurate and complete information about Amazon products, services, and policies.

  • Escalate complex issues to the appropriate team when necessary.

  • Maintain detailed records of customer interactions in the internal CRM system.

  • Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.

  • Adapt to new tools, processes, and updates as required in a dynamic remote work environment.



Required Skills and Qualifications



  • Female candidates only (as per hiring requirements).

  • Minimum educational qualification: 12th pass or Graduate in any discipline.

  • Excellent verbal and written communication skills in English (knowledge of additional regional languages is a plus).

  • Basic computer proficiency with the ability to navigate multiple systems simultaneously.

  • Customer-oriented mindset with strong problem-solving and decision-making abilities.

  • Ability to work independently in a remote setting with minimal supervision.



Experience



  • Freshers and experienced candidates are welcome to apply.

  • Prior experience in customer service, call centers, or BPO operations will be an added advantage.



Working Hours



  • Flexible work shifts, including evenings, weekends, and holidays, as per business requirements.

  • Full-time and part-time positions available with rotational shifts.



Knowledge, Skills, and Abilities



  • Strong interpersonal skills to handle customer interactions with empathy and patience.

  • Ability to quickly learn and adapt to Amazon’s tools, policies, and procedures.

  • Time management skills to handle multiple tasks efficiently.

  • Positive attitude and willingness to work in a performance-driven environment.



Benefits



  • Competitive salary with performance-based incentives.

  • Work-from-home flexibility with a company-provided system (where applicable).

  • Health and wellness benefits as per company policy.

  • Opportunity to grow within Amazon through training and internal promotions.

  • Employee discounts on Amazon products and services.



Why Join Amazon


At Amazon, we believe in creating an inclusive and dynamic work culture that values innovation, customer obsession, and employee growth. By joining our Virtual Customer Support team, you become part of a global organization that empowers you to work from the comfort of your home while impacting millions of customers.



How to Apply


Interested female candidates can apply by visiting Amazon’s official career page: www.amazon.jobs.



  • Search for “Virtual Customer Support – Remote Role” and submit your updated resume.

  • Shortlisted candidates will be contacted for an online assessment and virtual interview.

Apply Now

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