Zomato Customer Care Executive – Remote Job for Freshers – ₹35,000 Monthly

Zomato

Available Locations: New Delhi, Delhi

Job Description

Job Summary


Zomato is seeking enthusiastic and customer-focused Customer Care Executives to join our dynamic remote support team. This is an excellent opportunity for freshers and entry-level professionals to start their careers in the customer service domain while working from the comfort of home. As a Customer Care Executive, you will handle customer inquiries, resolve service-related issues, and provide a seamless and satisfying experience to our users.



Key Responsibilities



  • Respond promptly to customer queries via phone, email, and chat support.

  • Provide accurate information regarding orders, deliveries, and Zomato services.

  • Resolve complaints efficiently and escalate complex issues to the relevant department when required.

  • Maintain detailed records of customer interactions and transactions in the system.

  • Follow communication scripts and guidelines to ensure a consistent customer experience.

  • Collaborate with internal teams to improve service quality and customer satisfaction.

  • Meet performance targets, including response time, resolution rates, and customer feedback scores.



Required Skills and Qualifications



  • Minimum 12th pass or graduate in any discipline.

  • Excellent verbal and written communication skills in English and Hindi (additional languages are a plus).

  • Basic computer proficiency and ability to navigate multiple systems simultaneously.

  • Strong problem-solving skills and attention to detail.

  • Ability to stay calm and professional while handling challenging situations.

  • Freshers are welcome; prior customer service experience will be an advantage.



Experience



  • Freshers are encouraged to apply.

  • 0–1 year of experience in a customer support role (voice, chat, or email) is desirable but not mandatory.



Working Hours



  • Flexible remote shifts, including day, evening, and weekend availability.

  • 5 to 6 working days per week depending on business requirements.



Knowledge, Skills, and Abilities



  • Knowledge of basic customer service principles and online food delivery processes.

  • Ability to multi-task and handle high-pressure situations efficiently.

  • Quick learner with adaptability to new tools and technology.

  • Strong sense of responsibility, patience, and empathy towards customers.



Benefits



  • Monthly salary up to ₹35,000 with additional incentives for high performance.

  • Work from Home flexibility with a company-provided onboarding process.

  • Access to employee discounts and food vouchers on Zomato services.

  • Growth opportunities for career advancement in customer support and operations.

  • Paid training and ongoing support to improve your communication and technical skills.



Why Join Zomato?


At Zomato, we value innovation, teamwork, and customer satisfaction. By joining our remote support team, you will gain hands-on experience with one of India’s leading tech-driven food delivery platforms, enjoy a flexible work setup, and start your career with a company that encourages learning and professional growth.



How to Apply


Interested candidates can apply online via the Zomato Careers Portal or send their updated resume to careers@zomato.com with the subject line “Application – Customer Care Executive (Remote)”. Shortlisted candidates will be contacted for an online interview and assessment.

Apply Now

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