Flipkart IT Help Desk – Work From Home – Freshers Apply – 12th Pass Required

Flipkart

Available Locations: Chennai, Tamilnadu

Job Description

Job Summary


Flipkart, one of India’s leading e-commerce companies, is seeking enthusiastic and customer-focused individuals to join our IT Help Desk Support Team. This is a work-from-home opportunity designed for both freshers and experienced candidates who are eager to kick-start their career in IT support. As an IT Help Desk Executive, you will assist employees and customers with resolving basic technical issues, answering queries, and providing timely solutions remotely.



Key Responsibilities



  • Handle IT support requests from Flipkart employees and customers via chat, email, or phone.

  • Provide first-level troubleshooting for software, hardware, and network-related issues.

  • Escalate unresolved problems to senior IT teams as required.

  • Document all queries, reported issues, and solutions in the company’s support system.

  • Guide users with step-by-step instructions to resolve basic technical problems.

  • Ensure timely follow-up and maintain customer satisfaction.

  • Stay updated with Flipkart’s IT tools, systems, and protocols.



Required Skills and Qualifications



  • Minimum 12th Pass / High School Graduate; diploma or degree in IT-related fields is a plus.

  • Basic knowledge of computers, operating systems, and internet usage.

  • Good communication skills in English and Hindi.

  • Ability to handle multiple tasks and prioritize efficiently.

  • Strong problem-solving attitude and willingness to learn technical concepts.

  • Freshers are welcome; training will be provided.



Experience



  • Freshers and entry-level candidates are encouraged to apply.

  • Prior experience in IT support or customer service is an advantage but not mandatory.



Working Hours



  • Flexible 8-hour shifts (day and rotational shifts may apply).

  • Work-from-home arrangement with regular virtual team meetings.



Knowledge, Skills, and Abilities



  • Basic understanding of IT support and troubleshooting processes.

  • Familiarity with MS Office, email usage, and common applications.

  • Ability to work independently and maintain productivity in a remote setup.

  • Quick learner with adaptability to new tools and technologies.



Benefits



  • Work from the comfort of your home with no daily commute.

  • Attractive monthly salary and performance incentives.

  • Comprehensive training and skill development programs.

  • Opportunity to grow within Flipkart’s IT and support teams.

  • Employee perks, including Flipkart discounts and wellness benefits.



Why Join Flipkart?


At Flipkart, we believe in empowering our employees with flexibility, growth opportunities, and a culture of innovation. Joining our IT Help Desk team allows you to kick-start a stable career in the IT domain, gain valuable experience, and become part of one of India’s most successful e-commerce organizations.



How to Apply



  • Prepare an updated resume with your educational and contact details.

  • Submit your application via Flipkart Careers Page or through verified job portals.

  • Shortlisted candidates will be contacted for a virtual interview and skill assessment.

Apply Now

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