Reliance Jio Customer Associate – Work From Home (Female Only) – ₹22k–₹35k Salary

Reliance Jio

Available Locations: Lucknow, Uttar Pradesh

Job Description

Job Summary


Reliance Jio, India’s leading digital services provider, is seeking enthusiastic and customer-focused Female Customer Associates to join our Work From Home team. In this role, you will serve as the first point of contact for our valued customers, resolving their queries, providing guidance on Jio services, and ensuring a seamless customer experience. This is an excellent opportunity for women looking for a flexible, remote job with a reputed organization offering career growth and work-life balance.



Key Responsibilities



  • Handle incoming calls, chats, and emails from customers regarding Jio services.

  • Assist customers with queries related to plans, billing, account management, and service activations.

  • Troubleshoot basic technical issues and escalate complex problems to the support team when required.

  • Maintain accurate records of customer interactions in the system.

  • Provide clear and empathetic communication to enhance customer satisfaction.

  • Achieve daily and weekly performance targets for response time and service quality.



Required Skills and Qualifications



  • Minimum 12th pass or equivalent; graduation is preferred.

  • Excellent verbal and written communication skills in Hindi and English.

  • Basic computer literacy with the ability to navigate applications and type efficiently.

  • Ability to handle customers politely and patiently in all situations.

  • Self-motivated with the ability to work independently from home.



Experience



  • 0–2 years of experience in customer service, call centers, or BPO preferred.

  • Freshers with strong communication skills are also encouraged to apply.



Working Hours



  • Flexible shifts between 9:00 AM to 7:00 PM (Monday to Saturday).

  • Sunday fixed off.

  • 8-hour work shifts with adequate breaks.



Knowledge, Skills, and Abilities



  • Strong understanding of customer service principles and practices.

  • Basic technical troubleshooting knowledge for mobile and broadband services.

  • Good time management and multitasking abilities.

  • Positive attitude with problem-solving skills.



Benefits



  • Competitive salary between ₹22,000 – ₹35,000 per month.

  • Work-from-home convenience with zero commuting stress.

  • Training and onboarding support provided by Reliance Jio.

  • Opportunities for performance-based incentives and growth within the company.

  • Work-life balance with fixed weekly off.



Why Join Reliance Jio?


Joining Reliance Jio means becoming part of India’s fastest-growing digital network with a reputation for excellence and innovation. You will enjoy career stability, professional development opportunities, and a supportive work culture that encourages women to thrive in remote roles.



How to Apply


Interested candidates can apply online via the official Reliance Jio Careers portal or submit their updated resume to the HR email provided in the job posting. Shortlisted candidates will be contacted for an online assessment and virtual interview.

Apply Now

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