Online Support Chat Agent – Work From Home – ₹30,000 Month
Swiggy
Available Locations:
Bengaluru, Karnataka
Job Description
Job Summary
Swiggy is looking for enthusiastic and detail-oriented Online Support Chat Agents to provide exceptional customer service from the comfort of your home. As a chat agent, you will be the first point of contact for our users, helping them with order-related queries, resolving issues, and ensuring a seamless food delivery experience. This role is perfect for individuals who enjoy communication, problem-solving, and working in a fast-paced, technology-driven environment.
Key Responsibilities
- Respond promptly to customer queries via online chat in a professional and courteous manner.
- Assist users with order tracking, payments, refunds, and delivery concerns.
- Collaborate with internal teams to resolve escalated issues quickly.
- Maintain accurate records of customer interactions and follow up on pending queries.
- Identify common customer problems and suggest process improvements to enhance service quality.
- Ensure that every interaction meets Swiggy’s customer satisfaction standards.
Required Skills and Qualifications
- Minimum 12th pass or graduate in any discipline.
- Excellent written communication skills in English and Hindi (additional regional languages are a plus).
- Basic computer proficiency and ability to work with chat support tools.
- Strong problem-solving skills and ability to multitask effectively.
- Customer-first attitude with patience and empathy in handling queries.
Experience
- 0–2 years of experience in customer service, BPO, or chat support roles preferred.
- Freshers with good communication and typing skills are also encouraged to apply.
Working Hours
- Flexible work-from-home schedule with rotational shifts.
- Availability for 5–6 working days a week, including weekends and holidays.
- Both day and evening shifts are available depending on business requirements.
Knowledge, Skills, and Abilities
- Familiarity with online food delivery apps and basic troubleshooting.
- Ability to stay calm under pressure and handle multiple chats simultaneously.
- Strong attention to detail and commitment to timely responses.
- Quick learner and adaptable to changing processes or tools.
Benefits
- Attractive monthly salary up to ₹30,000 with performance-based incentives.
- Work-from-home convenience with no commute required.
- Access to employee discounts on Swiggy orders.
- Opportunities for career growth and internal promotions.
- Comprehensive training and ongoing support to excel in your role.
Why Join Swiggy
- Be part of India’s leading food delivery platform connecting millions of users with their favorite restaurants.
- Enjoy work-life balance with remote flexibility.
- Experience a supportive and collaborative environment that values your contribution.
- Build a long-term career in the booming online food and tech industry.
How to Apply
Interested candidates can apply by:
- Visiting the Swiggy Careers Page and submitting the online application form.
- Uploading your updated resume and completing the basic skill assessment.
- Shortlisted candidates will receive a virtual interview invitation.