Voice Process Executive – Remote Role – 12th Pass Welcome

Airtel

Available Locations: Bengaluru, Karnataka

Job Description

Job Summary


Airtel is seeking enthusiastic and customer-focused individuals to join our team as Voice Process Executives in a remote role. In this position, you will be the first point of contact for our customers, assisting them with queries, resolving issues, and providing exceptional service over voice calls. This is an excellent opportunity for 12th pass candidates, freshers, and individuals seeking a work-from-home career in the telecom industry.



Key Responsibilities



  • Handle incoming and outgoing customer calls to resolve queries and provide product/service information.

  • Assist customers with billing, network issues, recharge support, and plan-related queries.

  • Maintain a high level of professionalism and empathy while interacting with customers.

  • Escalate complex issues to the appropriate department if needed.

  • Maintain accurate call records and adhere to company processes and guidelines.

  • Meet daily, weekly, and monthly performance targets related to customer satisfaction and call handling.



Required Skills and Qualifications



  • Minimum 12th pass; graduates are preferred.

  • Excellent verbal communication skills in Hindi and/or English.

  • Basic computer knowledge and ability to use MS Office and online tools.

  • Good listening and problem-solving abilities.

  • Ability to work independently in a remote environment.



Experience



  • Freshers are welcome; prior experience in a voice process or BPO environment is an added advantage.



Working Hours



  • Full-time, 6 days a week with 1 rotational week off.

  • Shifts may include morning, afternoon, or evening, depending on business requirements.



Knowledge, Skills, and Abilities



  • Strong customer service orientation and patience to handle queries.

  • Ability to manage time effectively and handle multiple tasks.

  • Positive attitude and willingness to learn new processes.

  • Basic knowledge of telecom services is a plus but not mandatory.



Benefits



  • Work from home opportunity with flexible environment.

  • Attractive monthly salary plus performance-based incentives.

  • Opportunity to start a career with Airtel, a leading telecom brand.

  • On-the-job training to enhance communication and customer handling skills.

  • Growth opportunities within the company for high performers.



Why Join Airtel?


At Airtel, we believe in empowering our employees to learn, grow, and succeed in a dynamic environment. By joining our team, you will be part of one of India’s largest telecom networks, delivering seamless services to millions of customers. If you are looking for a stable remote job with a reputable brand and career growth opportunities, Airtel is the right place for you.



How to Apply


Interested candidates can apply online through Airtel’s official careers portal or submit their updated resume to the recruitment team. Shortlisted candidates will be contacted for a telephonic interview followed by an online onboarding process.

Apply Now

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