Payment Support Executive – Work From Home – Part-Time and Full-Time Options

Paytm

Available Locations: New Delhi, Delhi

Job Description

Job Summary


Paytm, India’s leading digital payments and financial services platform, is looking for enthusiastic and detail-oriented individuals to join our team as Payment Support Executives. This is a work-from-home opportunity suitable for candidates seeking part-time or full-time engagement. The role involves assisting customers with payment-related queries, resolving transaction issues, and ensuring a seamless experience for Paytm users. Candidates with strong communication skills, a customer-focused mindset, and basic computer knowledge will thrive in this role.



Key Responsibilities



  • Handle customer inquiries and payment support requests via chat, email, or phone.

  • Resolve issues related to transactions, refunds, wallet balances, and payment processing.

  • Accurately document interactions and maintain records of transactions and complaints.

  • Escalate complex issues to the appropriate teams for quick resolution.

  • Ensure customer satisfaction by providing prompt and professional responses.

  • Stay updated with Paytm’s policies, features, and product offerings to assist users effectively.



Required Skills and Qualifications



  • Minimum 12th pass; graduates are preferred.

  • Excellent verbal and written communication skills in English and Hindi.

  • Basic knowledge of digital payments and online transactions.

  • Strong problem-solving and multitasking abilities.

  • Access to a computer/laptop with a stable internet connection.



Experience



  • Freshers and experienced candidates are welcome to apply.

  • Prior experience in customer service, BPO, or digital payment support is an advantage.



Working Hours



  • Part-Time: 4–5 hours per day (flexible shifts).

  • Full-Time: 8 hours per day (rotational shifts).

  • Weekend availability may be required depending on business needs.



Knowledge, Skills, and Abilities



  • Ability to remain patient and professional under pressure.

  • Good typing speed and familiarity with basic computer operations.

  • Quick learner with the ability to adapt to new tools and processes.

  • Customer-centric approach and commitment to providing an excellent user experience.



Benefits



  • Competitive monthly salary with performance-based incentives.

  • Flexible work-from-home arrangements for part-time and full-time roles.

  • Opportunity to work with a leading brand in the fintech sector.

  • Training and career growth opportunities for high-performing employees.

  • Supportive and collaborative virtual work environment.



Why Join Paytm?



  • Be a part of India’s top digital payment platform with millions of active users.

  • Gain valuable experience in the fintech and customer support domain.

  • Enjoy flexibility to work remotely without daily commutes.

  • Build a long-term career with a fast-growing, innovative organization.



How to Apply


Interested candidates can apply by submitting their updated resume to the Paytm Careers Portal or via email to the HR department. Shortlisted candidates will be contacted for an online assessment and virtual interview.

Apply Now

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