Customer Interaction Executive – Remote – Freshers Can Apply

Reliance Retail

Available Locations: Lucknow, Uttar Pradesh

Job Description

Job Summary

Reliance Retail is seeking motivated and customer-focused individuals to join our remote customer service team as Customer Interaction Executives. In this role, you will serve as the first point of contact for customers, ensuring a seamless experience through prompt responses, issue resolution, and personalized assistance. This is an excellent opportunity for freshers or entry-level candidates who are eager to start their career in the retail and customer service industry with one of India’s leading companies.

Key Responsibilities

• Handle inbound and outbound customer calls, emails, and chat inquiries professionally.


• Assist customers with order placement, tracking, returns, and general queries.


• Resolve complaints and escalate complex issues to senior teams if required.


• Maintain accurate records of customer interactions in company systems.


• Provide feedback to the team on recurring customer issues to improve service quality.


• Uphold company values and ensure customer satisfaction at every step.

Required Skills and Qualifications

• Minimum 12th pass or Graduate in any stream.


• Strong communication skills in English and Hindi (additional languages are a plus).


• Basic computer knowledge and ability to navigate online systems.


• Customer-centric mindset with problem-solving abilities.


• Ability to remain calm and professional under pressure.

Experience

• Freshers are welcome; prior experience in customer service or retail support is an added advantage.

Working Hours

• Flexible working hours with both full-time and part-time options.


• Shifts may include morning, afternoon, and weekend rotations.

Knowledge, Skills, and Abilities

• Familiarity with e-commerce and online shopping platforms is preferred.


• Good listening and interpersonal skills.


• Ability to work independently in a remote environment.


• Quick learner with adaptability to new tools and processes.

Benefits

• Competitive salary with performance incentives.


• Work-from-home flexibility with company-provided tools (as applicable).


• Paid training and career development opportunities.


• Employee discounts on Reliance Retail products and services.


• Health and wellness programs for employees.

Why Join Reliance Retail?

• Be part of India’s largest and fastest-growing retail organization.


• Gain valuable experience in the customer service and retail sector.


• Opportunity to grow within a company known for innovation and employee development.


• Work in a supportive and collaborative environment with a focus on learning.

How to Apply

Interested candidates can submit their updated resume through the Reliance Retail Careers Portal or send it via email to careers@relianceretail.com with the subject line: “Application for Customer Interaction Executive – Remote.” Shortlisted candidates will be contacted for a virtual interview.