Customer Onboarding Executive – Remote – Female Preferred

ICICI Bank

Available Locations: New Delhi, Delhi

Job Description

Job Summary


ICICI Bank is looking for a dedicated and detail-oriented Customer Onboarding Executive to join our team in a remote work setup. This role is ideal for female candidates who are enthusiastic about delivering seamless banking experiences to our valued customers. You will be responsible for guiding customers through the account opening and onboarding process, ensuring all documentation is accurate and compliance requirements are met. If you are customer-focused, tech-savvy, and eager to grow with India’s leading private sector bank, this is the perfect opportunity for you.



Key Responsibilities



  • Assist customers in completing the onboarding process for various ICICI Bank services and accounts.

  • Verify customer documents and ensure adherence to the bank’s compliance and KYC guidelines.

  • Provide step-by-step guidance to new customers through phone, email, or video calls to enhance their onboarding experience.

  • Resolve queries related to account opening, digital banking services, and product registration.

  • Collaborate with internal teams to ensure smooth account activation and service delivery.

  • Maintain accurate records of customer interactions and onboarding progress in the bank’s system.

  • Promote the use of ICICI Bank’s digital platforms to improve customer convenience.



Required Skills and Qualifications



  • Bachelor’s degree in any stream (Commerce/Business/Finance preferred).

  • Basic understanding of banking processes and digital banking services.

  • Excellent communication and interpersonal skills.

  • Strong attention to detail and ability to handle confidential information.

  • Computer proficiency with MS Office and familiarity with online banking platforms.

  • Ability to multitask and handle customer queries effectively in a remote environment.



Experience



  • Freshers are welcome to apply; prior experience in customer service, telecalling, or banking operations will be an added advantage.



Working Hours



  • Full-Time Remote Role: 9:30 AM to 6:30 PM (Monday to Saturday)

  • Part-Time Options may be considered based on candidate suitability.



Knowledge, Skills, and Abilities



  • Strong problem-solving and customer-handling abilities.

  • Understanding of KYC, account opening processes, and basic compliance norms.

  • Ability to work independently with minimal supervision.

  • Quick learner with adaptability to remote banking tools and procedures.



Benefits



  • Competitive salary package with performance-based incentives.

  • Opportunity to work with one of India’s leading private sector banks.

  • Remote working convenience with work-life balance.

  • Comprehensive training and career growth opportunities within ICICI Bank.

  • Health and wellness programs for employees.



Why Join ICICI Bank?


Joining ICICI Bank gives you the chance to work in a dynamic and growth-oriented environment, serving millions of customers across India. Our culture encourages innovation, inclusivity, and career development, making it the ideal workplace for ambitious professionals seeking long-term stability and growth in the banking sector.



How to Apply


Interested candidates can apply online via the ICICI Bank Careers Portal or send their updated resume to HR@icicicareers.com with the subject line “Application for Customer Onboarding Executive – Remote”. Shortlisted candidates will be contacted for a virtual interview and assessment process.

Apply Now

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