Zomato Customer Chat Support – Work From Home – 12th Pass Housewives Eligible
Zomato
Available Locations:
Bengaluru, Karnataka
Job Description
Job Summary
Zomato is seeking enthusiastic and customer-focused individuals to join our Customer Chat Support Team in a fully remote role. As a Chat Support Executive, you will assist customers via live chat, resolve queries, provide order-related support, and ensure a seamless user experience. This is an excellent opportunity for housewives, students, and individuals seeking flexible work-from-home employment to be part of a leading food-tech brand.
Key Responsibilities
- Respond to customer queries promptly via chat and provide accurate information.
- Assist users with order status, payments, refunds, and delivery-related concerns.
- Resolve customer complaints and escalate complex issues to the support team if required.
- Maintain records of customer interactions and ensure service quality standards are met.
- Collaborate with internal teams to enhance customer satisfaction.
- Ensure timely follow-ups and closure of customer tickets.
Required Skills and Qualifications
- Minimum 12th Pass or equivalent; graduates preferred.
- Basic computer knowledge and familiarity with using chat platforms.
- Excellent written communication skills in English and local languages.
- Ability to multi-task and handle customer queries with patience.
- Strong problem-solving skills and attention to detail.
Experience
- Freshers are welcome; prior experience in customer service or chat support is a plus.
- Housewives or career re-starters are encouraged to apply.
Working Hours
- Flexible remote work-from-home schedule.
- Part-time and full-time shifts available depending on preference.
- Weekend or evening availability may be required for peak hours.
Knowledge, Skills, and Abilities
- Basic knowledge of online food delivery platforms.
- Ability to work independently with minimal supervision.
- Quick learning and adaptability to new software and processes.
- Strong customer-centric approach with a calm demeanor.
Benefits
- Work from the comfort of your home – no commute required.
- Flexible working hours to suit personal schedules.
- Opportunity to work with India’s leading food delivery platform.
- Performance-based incentives and bonuses.
- Career growth opportunities within Zomato’s support teams.
Why Join Zomato?
Zomato is not just a food delivery app—it is a community that connects millions of users to their favorite meals daily. Joining our team means:
- Being part of a dynamic, fast-growing company.
- Gaining remote work flexibility with stable career prospects.
- Receiving training and support to help you succeed in customer service.
How to Apply
Interested candidates can apply by:
- Submitting an online application on the Zomato careers page or authorized job portal.
- Uploading a resume with basic details (name, education, and skills).
- Completing a short virtual assessment and interview.
Once selected, our HR team will guide you through the work-from-home setup and training process.