Zomato Customer Chat Support – Work From Home – 12th Pass Housewives Eligible

Zomato

Available Locations: Bengaluru, Karnataka

Job Description

Job Summary


Zomato is seeking enthusiastic and customer-focused individuals to join our Customer Chat Support Team in a fully remote role. As a Chat Support Executive, you will assist customers via live chat, resolve queries, provide order-related support, and ensure a seamless user experience. This is an excellent opportunity for housewives, students, and individuals seeking flexible work-from-home employment to be part of a leading food-tech brand.




Key Responsibilities



  • Respond to customer queries promptly via chat and provide accurate information.

  • Assist users with order status, payments, refunds, and delivery-related concerns.

  • Resolve customer complaints and escalate complex issues to the support team if required.

  • Maintain records of customer interactions and ensure service quality standards are met.

  • Collaborate with internal teams to enhance customer satisfaction.

  • Ensure timely follow-ups and closure of customer tickets.




Required Skills and Qualifications



  • Minimum 12th Pass or equivalent; graduates preferred.

  • Basic computer knowledge and familiarity with using chat platforms.

  • Excellent written communication skills in English and local languages.

  • Ability to multi-task and handle customer queries with patience.

  • Strong problem-solving skills and attention to detail.




Experience



  • Freshers are welcome; prior experience in customer service or chat support is a plus.

  • Housewives or career re-starters are encouraged to apply.




Working Hours



  • Flexible remote work-from-home schedule.

  • Part-time and full-time shifts available depending on preference.

  • Weekend or evening availability may be required for peak hours.




Knowledge, Skills, and Abilities



  • Basic knowledge of online food delivery platforms.

  • Ability to work independently with minimal supervision.

  • Quick learning and adaptability to new software and processes.

  • Strong customer-centric approach with a calm demeanor.




Benefits



  • Work from the comfort of your home – no commute required.

  • Flexible working hours to suit personal schedules.

  • Opportunity to work with India’s leading food delivery platform.

  • Performance-based incentives and bonuses.

  • Career growth opportunities within Zomato’s support teams.




Why Join Zomato?


Zomato is not just a food delivery app—it is a community that connects millions of users to their favorite meals daily. Joining our team means:



  • Being part of a dynamic, fast-growing company.

  • Gaining remote work flexibility with stable career prospects.

  • Receiving training and support to help you succeed in customer service.




How to Apply


Interested candidates can apply by:



  1. Submitting an online application on the Zomato careers page or authorized job portal.

  2. Uploading a resume with basic details (name, education, and skills).

  3. Completing a short virtual assessment and interview.


Once selected, our HR team will guide you through the work-from-home setup and training process.