Customer Care Associate – Work From Home – Hindi|English Support

TalkBridge Solutions

Available Locations: Chennai, Tamilnadu

Job Description

Job Summary


TalkBridge Solutions is seeking dedicated and customer-focused Customer Care Associates to join our dynamic remote team. In this role, you will be responsible for providing exceptional support to our clients through Hindi and English communication channels. You will handle customer inquiries, resolve issues, and ensure a positive experience for every customer. This is a perfect opportunity for individuals who enjoy helping others and are looking to build a rewarding career in customer service from the comfort of their home.



Key Responsibilities



  • Respond to customer queries via phone, email, and chat support in both Hindi and English.

  • Provide accurate information about products, services, and policies.

  • Handle and resolve customer complaints in a professional and timely manner.

  • Maintain detailed records of customer interactions and transactions.

  • Collaborate with the internal team to escalate and resolve complex issues.

  • Ensure a high level of customer satisfaction by delivering excellent service.

  • Follow company communication procedures, guidelines, and policies.



Required Skills and Qualifications



  • Proficiency in Hindi and English (spoken and written).

  • Excellent verbal and written communication skills.

  • Basic computer knowledge and ability to navigate multiple applications simultaneously.

  • Strong problem-solving and listening skills.

  • Ability to remain calm and patient while handling challenging conversations.



Experience



  • 0–2 years of experience in customer service, call center, or BPO roles preferred.

  • Freshers with strong communication skills are also encouraged to apply.



Working Hours



  • Flexible 8-hour shifts, Monday to Saturday (rotational or fixed shifts based on project needs).

  • Work-from-home role; a stable internet connection and a quiet work environment are required.



Knowledge, Skills, and Abilities



  • Knowledge of basic customer service principles.

  • Familiarity with CRM tools and ticketing systems is an advantage.

  • Ability to multi-task, prioritize, and manage time effectively.

  • Positive attitude and a customer-first mindset.



Benefits



  • Work-from-home flexibility.

  • Competitive salary and performance incentives.

  • Training and career growth opportunities in the customer service domain.

  • Health and wellness programs (if applicable).

  • Opportunity to work with a diverse and supportive team.



Why Join TalkBridge Solutions?


At TalkBridge Solutions, we value our employees and believe in nurturing talent for long-term success. Joining our team means being part of a fast-growing company where your contributions make a real difference. You will enjoy a collaborative work environment, continuous learning opportunities, and the freedom to work from home while delivering excellent customer experiences.



How to Apply


Interested candidates can submit their updated resume and a brief cover letter highlighting their communication skills to our HR team at careers@talkbridgesolutions.com. Shortlisted candidates will be contacted for a virtual interview and language assessment.

Apply Now

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