Work From Home BPO Agent – Regional Language Process – Day|Night Shift

TalkServe Solutions

Available Locations: Hyderabad, Telangana

Job Description

Job Summary


TalkServe Solutions is seeking enthusiastic and customer-focused Work From Home BPO Agents to join our Regional Language Process team. As a remote agent, you will handle inbound and outbound calls, resolve customer queries, and provide exceptional support in your preferred regional language. This role offers flexible shifts (day and night) and an excellent opportunity to start or advance your career in the BPO industry without leaving the comfort of your home.



Key Responsibilities



  • Handle incoming and outgoing customer calls efficiently in the assigned regional language.

  • Provide accurate information and effective solutions to customer inquiries or complaints.

  • Maintain professionalism and empathy in every interaction to ensure customer satisfaction.

  • Record and update customer details and call information in the company CRM system.

  • Follow company communication guidelines and standard operating procedures (SOPs).

  • Meet daily/weekly performance targets related to call handling, resolution time, and quality.

  • Coordinate with team leaders and supervisors to escalate unresolved cases promptly.



Required Skills and Qualifications



  • High school diploma or equivalent; a bachelor’s degree is a plus.

  • Fluency in any regional language (Hindi, Tamil, Telugu, Kannada, Bengali, Marathi, or others).

  • Basic proficiency in English for internal communication.

  • Good verbal communication and active listening skills.

  • Basic computer literacy and ability to work with CRM tools.

  • A quiet and distraction-free workspace with a reliable internet connection.



Experience



  • Freshers and experienced candidates are welcome to apply.

  • Prior experience in BPO, customer service, or call center roles is an advantage but not mandatory.



Working Hours



  • Flexible Day and Night Shifts based on business requirements.

  • Shift duration: 8 hours per day with rotational weekly offs.

  • Candidates should be open to working weekends and holidays if required.



Knowledge, Skills, and Abilities



  • Strong interpersonal and problem-solving skills.

  • Ability to handle pressure and maintain a positive attitude.

  • Quick adaptability to work-from-home technology and tools.

  • Team player with a willingness to learn and meet performance metrics.



Benefits



  • Competitive monthly salary with additional performance incentives.

  • Work from the comfort of your home with no commute required.

  • Paid training and continuous skill development programs.

  • Opportunities for career growth and internal promotions.

  • Employee-friendly policies and supportive team environment.



Why Join TalkServe Solutions?



  • Work for a trusted company with a growing national presence in the BPO industry.

  • Build a professional career in customer service while enjoying the flexibility of remote work.

  • Be part of a diverse and energetic team that values collaboration and career development.

  • Receive ongoing training to improve your communication and process-handling skills.



How to Apply


Interested candidates can apply by sending their updated resume to careers@talkserve.com with the subject line: “Application – Work From Home BPO Agent (Regional Language)”


Alternatively, you can fill out our online application form on our official website: www.talkserve.com/careers. Shortlisted candidates will be contacted for a virtual interview and language assessment.

Apply Now

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