Uber Team Lead Roles Hiring at Visakhapatnam Customer Support Centre

Uber India

Available Locations: Visakhapatnam, Andhra Pradesh

Job Description

Job Summary


Uber India is seeking a highly motivated and dynamic Team Lead to join our Visakhapatnam Customer Support Centre. As a Team Lead, you will be responsible for supervising and guiding a team of customer support associates to deliver exceptional service to our riders and drivers. This role requires strong leadership skills, the ability to resolve complex customer issues, and a commitment to achieving operational excellence. You will play a pivotal role in managing daily operations, driving team performance, and enhancing the overall customer experience.



Key Responsibilities



  • Lead, motivate, and manage a team of customer support associates to achieve KPIs and service level targets.

  • Monitor daily team performance, identify areas for improvement, and implement corrective measures.

  • Conduct regular team meetings, coaching sessions, and performance reviews to ensure growth and productivity.

  • Handle escalated customer cases, ensuring prompt and satisfactory resolution.

  • Collaborate with cross-functional teams to streamline processes and enhance service delivery.

  • Analyze support trends and prepare reports to identify areas for operational improvement.

  • Foster a positive and inclusive work environment that encourages teamwork and high morale.



Required Skills and Qualifications



  • Bachelor’s degree in Business Administration, Management, or a related field.

  • Proven experience in team handling or supervisory roles within customer support or operations.

  • Strong communication and interpersonal skills to engage effectively with both team members and customers.

  • Problem-solving mindset with the ability to handle high-pressure situations.

  • Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with CRM or ticketing tools.



Experience



  • Minimum 2–4 years of experience in customer service, with at least 1 year in a team lead or supervisory position.

  • Experience in managing high-volume support operations will be an added advantage.



Working Hours



  • Full-time role with rotational shifts, including weekends and public holidays.

  • Flexibility to adapt to changing business requirements and extended working hours when necessary.



Knowledge, Skills, and Abilities



  • In-depth understanding of customer support processes and best practices.

  • Ability to motivate teams to achieve and exceed performance targets.

  • Analytical mindset to interpret metrics and drive data-based decisions.

  • Strong conflict resolution and escalation management skills.

  • Commitment to maintaining service quality and customer satisfaction.



Benefits



  • Competitive salary package with performance-based incentives.

  • Health insurance and wellness programs for employees and their families.

  • Career growth and learning opportunities in a global organization.

  • Employee engagement programs and recognition initiatives.

  • Access to Uber perks, including travel benefits.



Why Join Uber India?


Joining Uber India means becoming part of a global leader in mobility services that thrives on innovation and customer-centric solutions. At our Visakhapatnam Customer Support Centre, you will experience a collaborative culture, opportunities for career progression, and the chance to make a meaningful impact on millions of riders and drivers worldwide.



How to Apply


Interested candidates can apply online via the Uber Careers Portal or submit their updated resume to our recruitment team. Shortlisted applicants will be contacted for further interview rounds.

Apply Now

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