Online Customer Support Executive – Remote Job (Urdu | English)

TeleConnect Pvt Ltd

Available Locations: Lahore, Punjab

Job Description

Job Summary:


TeleConnect Pvt Ltd is seeking a dynamic and customer-focused Online Customer Support Executive to join our remote team. The ideal candidate will be fluent in Urdu and English, capable of providing excellent support through chat, email, and voice channels. This role is perfect for individuals who enjoy assisting customers, resolving queries promptly, and ensuring a seamless customer experience—all from the comfort of home.



Key Responsibilities:



  • Respond to customer inquiries via chat, email, and phone calls in a professional and timely manner.

  • Provide product and service-related information, assist with troubleshooting, and resolve customer issues efficiently.

  • Escalate complex issues to the relevant departments and follow up to ensure closure.

  • Maintain accurate customer interaction logs and reports in the CRM system.

  • Assist in enhancing the customer experience by identifying trends and recommending improvements.

  • Adhere to company policies, service-level agreements (SLAs), and communication guidelines.



Required Skills and Qualifications:



  • Fluency in Urdu and English (both written and spoken).

  • Strong communication and interpersonal skills with a customer-first approach.

  • Proficiency in basic computer operations, email, and chat tools.

  • Ability to multi-task and manage time effectively in a fast-paced remote environment.

  • A reliable internet connection and personal computer/laptop suitable for remote work.



Experience:



  • Fresh graduates are encouraged to apply.

  • Prior customer service or call center experience will be an added advantage.



Working Hours:



  • Flexible remote shifts; candidates must be willing to work evening or weekend shifts if required.

  • Typical schedule: 8 hours per day, 5 days a week.



Knowledge, Skills, and Abilities:



  • Ability to empathize with customers and handle difficult situations professionally.

  • Quick problem-solving and decision-making skills.

  • Familiarity with CRM software or online ticketing systems is a plus.

  • Strong sense of responsibility, punctuality, and self-discipline in a remote work setup.



Benefits:



  • Work-from-home opportunity with flexible shifts.

  • Competitive salary package and performance-based incentives.

  • Professional growth and training in online customer support and remote operations.

  • Opportunity to work with a dynamic and supportive team.



Why Join TeleConnect Pvt Ltd?



  • Be part of a leading customer service solutions provider.

  • Gain hands-on experience in global customer communication.

  • Enjoy remote work flexibility without the hassle of daily commuting.

  • Develop career-enhancing skills in online communication and support.



How to Apply:


Interested candidates can send their updated resume with the subject line “Online Customer Support Executive – Remote” to: 📧 careers@teleconnect.com

Apply Now

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