Remote Technical Support Customer Service Representative

Concentrix

Available Locations: New York, New York

Job Description

Job Summary


Concentrix is seeking a highly motivated and skilled Remote Technical Support Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for customers seeking technical assistance with our products and services. Your responsibility will be to troubleshoot, diagnose, and resolve technical issues efficiently while providing exceptional customer service. This is a remote position that offers the opportunity to work from the comfort of your home while contributing to the success of a global leader in customer experience solutions.



Key Responsibilities



  • Provide timely and professional technical support to customers via phone, email, or chat.

  • Diagnose and resolve hardware, software, and network-related issues.

  • Guide customers through step-by-step solutions in a clear, patient, and empathetic manner.

  • Document all interactions and technical issues accurately using the company’s CRM system.

  • Escalate complex technical problems to higher-level support teams when necessary.

  • Maintain up-to-date knowledge of company products, services, and industry trends.

  • Follow established procedures and protocols to ensure compliance with company standards.

  • Achieve individual and team performance targets and customer satisfaction metrics.

  • Participate in ongoing training and development to enhance technical skills and service quality.



Required Skills and Qualifications



  • High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.

  • Proven experience in technical support or customer service roles, preferably in a remote environment.

  • Strong understanding of computer hardware, software applications, and networking concepts.

  • Excellent verbal and written communication skills.

  • Ability to analyze technical problems and think critically to provide effective solutions.

  • Proficient in using CRM software and other support tools.

  • Strong organizational skills and attention to detail.

  • Patience, empathy, and a customer-centric mindset.

  • Ability to multitask and manage time efficiently in a remote work setting.

  • Reliable high-speed internet connection and a quiet workspace.



Experience



  • Minimum of 1-2 years of experience in a technical support or customer service role.

  • Experience supporting Windows, macOS, or Linux operating systems is an advantage.

  • Prior experience with remote work or virtual teams is highly preferred.



Working Hours



  • Full-time position with flexible scheduling options.

  • Availability to work various shifts, including evenings, weekends, and holidays, to meet customer needs.

  • Shift timings will be communicated based on the business requirements.



Knowledge, Skills, and Abilities



  • Strong technical aptitude with the ability to learn new software and systems quickly.

  • Excellent problem-solving and troubleshooting skills.

  • Ability to remain calm and professional under pressure.

  • Strong interpersonal skills and ability to work independently.

  • Proactive approach to continuous improvement and learning.

  • High degree of integrity and confidentiality.



Benefits



  • Competitive salary with performance-based incentives.

  • Comprehensive health, dental, and vision insurance plans.

  • Paid time off and holiday pay.

  • Opportunities for career growth and professional development.

  • Remote work flexibility promoting a healthy work-life balance.

  • Access to company-sponsored training programs.

  • Employee assistance programs and wellness initiatives.



Why Join Concentrix?


At Concentrix, we are committed to delivering world-class customer experiences and fostering a culture of innovation, inclusivity, and continuous learning. Joining our team means becoming part of a global network that values your contributions, supports your growth, and rewards your dedication. We provide a supportive remote work environment that empowers you to excel professionally while maintaining your personal well-being. If you are passionate about technology and customer service, Concentrix offers a rewarding career path with meaningful impact.



How to Apply


Interested candidates are invited to submit their updated resume along with a cover letter outlining their relevant experience and motivation to join Concentrix. Please apply through our official career portal at www.concentrix.com/careers or send your application via email to careers@concentrix.com with the subject line: Remote Technical Support Customer Service Representative Application.

Apply Now

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