Account Manager Remote Full Time

Concentrix

Available Locations: New York, New York

Job Description

Job Summary


As an Account Manager at Concentrix, you will serve as the primary point of contact between the company and our valued clients. Your role is crucial in managing client relationships, ensuring customer satisfaction, and driving business growth. This remote position offers an exciting opportunity to collaborate with cross-functional teams to deliver tailored solutions that meet client needs while maintaining high standards of service excellence.



Key Responsibilities



  • Develop and maintain strong, long-lasting client relationships to foster trust and retention.

  • Act as the main liaison for assigned accounts, addressing client inquiries, concerns, and requests promptly and professionally.

  • Understand client business objectives and align Concentrix’s services to meet those goals effectively.

  • Manage contract renewals, upsell opportunities, and negotiate terms to maximize account profitability.

  • Collaborate closely with internal teams such as Sales, Operations, and Customer Support to ensure seamless service delivery.

  • Monitor account performance metrics, prepare detailed reports, and present findings to clients and senior management.

  • Proactively identify risks and opportunities within accounts and develop strategies to mitigate or capitalize on them.

  • Stay informed about industry trends, competitor activities, and emerging client needs to advise clients strategically.

  • Drive initiatives that enhance customer experience and overall satisfaction.



Required Skills and Qualifications



  • Bachelor’s degree in Business Administration, Marketing, or a related field.

  • Proven experience (3+ years) in account management, client services, or sales roles, preferably in a B2B environment.

  • Strong communication and interpersonal skills with the ability to build rapport with diverse stakeholders.

  • Excellent negotiation, problem-solving, and conflict resolution abilities.

  • Proficient in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

  • Ability to manage multiple accounts and prioritize tasks effectively under tight deadlines.

  • Self-motivated, goal-oriented, and comfortable working independently in a remote setting.

  • Exceptional organizational skills and attention to detail.



Experience



  • Minimum 3 years of experience in account management or related client-facing roles.

  • Experience working remotely or in a virtual environment is highly desirable.

  • Industry experience in technology, outsourcing, or customer experience management is a plus.



Working Hours



  • Full-time position with standard business hours.

  • Flexibility required to accommodate client time zones as needed.

  • Remote work setup with reliable internet connectivity.



Knowledge, Skills, and Abilities



  • Deep understanding of client relationship management and business development principles.

  • Ability to analyze data and translate insights into actionable strategies.

  • Strong teamwork and collaboration skills in a virtual environment.

  • Adaptability and resilience in a dynamic, fast-paced industry.

  • High level of professionalism and commitment to confidentiality and ethics.



Benefits



  • Competitive salary and performance-based incentives.

  • Comprehensive health insurance (medical, dental, vision).

  • Paid time off and holidays.

  • Flexible remote work environment promoting work-life balance.

  • Professional development opportunities including training and certifications.

  • Access to wellness programs and employee assistance resources.

  • Employee recognition programs and inclusive company culture.



Why Join Concentrix?


At Concentrix, we believe our people are our greatest asset. Joining our team means becoming part of a global leader in customer experience solutions, where innovation, integrity, and growth are paramount. We foster a collaborative and inclusive culture that empowers you to grow your career while making a meaningful impact for clients worldwide. Our commitment to diversity, equity, and inclusion ensures a welcoming workplace where your contributions are valued and your professional ambitions are supported.



How to Apply


Interested candidates are invited to submit their updated resume and a cover letter outlining their qualifications and motivation for the role via the Concentrix career portal or by emailing recruitment@concentrix.com with the subject line: “Account Manager Application – [Your Name].” Please ensure your contact information is accurate, and be prepared for a virtual interview process.

Apply Now

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