Remote Customer Success Specialist

Concentrix

Available Locations: New York, New York

Job Description

Job Summary


As a Remote Customer Success Specialist at Concentrix, you will play a pivotal role in building and nurturing strong, long-lasting relationships with our valued clients. You will act as a trusted advisor, helping customers maximize the value of our products and services, ensuring their satisfaction and retention. This role demands a proactive, customer-focused mindset combined with excellent communication skills to support and guide customers through their journey, resolve issues, and foster growth opportunities.



Key Responsibilities



  • Serve as the primary point of contact for assigned customers, ensuring consistent, timely, and proactive communication.

  • Develop deep understanding of customers’ business needs and goals to deliver tailored solutions and advice.

  • Monitor customer health metrics and usage data to anticipate challenges and opportunities for upselling or cross-selling.

  • Collaborate closely with internal teams (sales, support, product, and operations) to ensure customer success and smooth issue resolution.

  • Facilitate onboarding and training sessions to help customers effectively use Concentrix solutions.

  • Gather and share customer feedback to drive continuous product and service improvement.

  • Identify and mitigate potential risks to customer satisfaction and retention.

  • Maintain accurate and up-to-date records of customer interactions, feedback, and progress in CRM systems.

  • Drive renewal processes and advocate for customers’ needs internally.



Required Skills and Qualifications



  • Bachelor’s degree in Business, Marketing, Communications, or related field preferred.

  • Proven experience in customer success, account management, or client-facing roles in a service or technology environment.

  • Exceptional verbal and written communication skills with strong interpersonal abilities.

  • Strong problem-solving aptitude and the ability to handle complex customer scenarios with empathy and professionalism.

  • Proficiency with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

  • Ability to manage multiple accounts and priorities simultaneously while maintaining attention to detail.

  • Self-motivated with a strong sense of ownership and the ability to work independently in a remote setting.

  • Familiarity with SaaS products or technology services is highly desirable.



Experience



  • Minimum of 2-4 years of experience in customer success, client relationship management, or account management roles.

  • Experience working remotely or in a virtual environment is an advantage.

  • Demonstrated track record of successfully managing customer accounts and driving customer retention or growth.



Working Hours



  • This is a full-time remote position.

  • Flexible working hours with an expectation to align with client time zones and business needs, typically during standard business hours in the respective region.

  • Occasional availability for meetings or training sessions outside of regular hours may be required.



Knowledge, Skills, and Abilities



  • Strong organizational and time management skills.

  • High emotional intelligence with the ability to build rapport and trust quickly.

  • Data-driven mindset with the ability to analyze customer metrics and translate insights into action.

  • Ability to handle customer objections and difficult situations with tact and patience.

  • Collaborative team player with a customer-centric attitude.

  • Technologically savvy and quick to learn new tools and platforms.



Benefits



  • Competitive salary with performance-based incentives.

  • Comprehensive health, dental, and vision insurance plans.

  • 401(k) retirement savings plan with company match.

  • Paid time off (vacation, holidays, sick leave).

  • Work-from-home flexibility with a supportive remote work culture.

  • Professional development and continuous learning opportunities.

  • Access to wellness programs and employee assistance resources.



Why Join Concentrix?


Concentrix is a global leader in customer experience solutions, dedicated to delivering excellence to clients and customers worldwide. Joining our team means becoming part of an innovative and inclusive culture that values your growth, ideas, and well-being. We empower you to make an impact, work flexibly, and build a rewarding career with continuous learning and advancement opportunities.



How to Apply


Interested candidates are encouraged to submit their updated resume and a cover letter outlining their relevant experience and why they are a great fit for the role via our careers portal at Concentrix Careers Website. Please include "Remote Customer Success Specialist" in the subject line.


For any queries, you may also contact our HR department at hr@concentrix.com.

Apply Now

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