Remote Technical Support Representative Night Shift

Concentrix

Available Locations: New York, New York

Job Description

Job Summary


Concentrix is seeking a dedicated and skilled Remote Technical Support Representative to join our dynamic team during the night shift. In this role, you will be the first point of contact for our customers experiencing technical issues with products or services. Your expertise and problem-solving skills will help deliver outstanding customer experiences while troubleshooting and resolving technical concerns efficiently and empathetically. This is an excellent opportunity to work from home with a leading global business services company, supporting customers around the clock.



Key Responsibilities



  • Provide remote technical support to customers via phone, email, or chat during night shift hours.

  • Diagnose, troubleshoot, and resolve technical issues related to hardware, software, and networking.

  • Guide customers step-by-step through solutions while maintaining a high level of professionalism and patience.

  • Document and track customer interactions and technical issues accurately in the CRM system.

  • Escalate unresolved problems to higher-level technical teams or specialists as necessary.

  • Collaborate with internal teams to improve customer service processes and technical solutions.

  • Ensure compliance with company policies, data security, and quality standards at all times.

  • Maintain up-to-date knowledge of products, services, and industry trends to provide accurate assistance.



Required Skills and Qualifications



  • High school diploma or equivalent; associate or bachelor’s degree preferred.

  • Proven experience in technical support or a customer service role, preferably in a remote setting.

  • Strong understanding of computer systems, mobile devices, networking, and common operating systems (Windows, macOS, Linux).

  • Excellent verbal and written communication skills with the ability to explain technical information clearly to non-technical users.

  • Ability to multitask and work efficiently in a fast-paced environment during night shift hours.

  • Strong problem-solving skills and attention to detail.

  • Proficiency with CRM software and remote troubleshooting tools is an advantage.

  • Reliable high-speed internet connection and a quiet, dedicated home workspace.



Experience



  • Minimum 1-2 years of experience in a technical support or IT helpdesk role is preferred.

  • Experience working in a remote environment and managing customer interactions digitally is highly valued.

  • Experience supporting a diverse customer base and handling complex technical issues will be an asset.



Working Hours



  • Night shift schedule (typically 10:00 PM to 6:00 AM, local time) with potential for flexible shift rotations.

  • Must be able to commit to working during designated night hours consistently.



Knowledge, Skills, and Abilities



  • Deep technical knowledge of IT products, troubleshooting procedures, and customer service principles.

  • Ability to remain calm and patient when dealing with frustrated or confused customers.

  • Strong organizational skills and the ability to document work thoroughly.

  • Proactive attitude with a strong sense of ownership and accountability.

  • Ability to learn quickly and adapt to evolving technologies and customer needs.



Benefits



  • Competitive salary with night shift differential pay.

  • Work-from-home flexibility, allowing a better work-life balance.

  • Health insurance and wellness programs.

  • Paid time off and holiday pay.

  • Training and career development opportunities within a global company.

  • Employee assistance programs and support resources.

  • Access to state-of-the-art technology and support tools.



Why Join Concentrix?


Concentrix is a global leader in customer experience solutions, recognized for innovation, excellence, and employee-centric culture. Joining our team means being part of a company that values diversity, fosters growth, and provides opportunities for advancement. We empower our employees to deliver their best while maintaining a healthy balance between professional and personal life. If you’re passionate about technology and helping others, this is the perfect opportunity to grow your career with us.



How to Apply


Interested candidates are invited to submit their updated resume along with a cover letter highlighting relevant experience to [apply@concentrix.com] or visit our careers page at www.concentrix.com/careers to complete the online application. Please specify "Remote Technical Support Representative - Night Shift" in the subject line. Only shortlisted candidates will be contacted for further steps.

Apply Now

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