Customer Service Representative Remote

StarSupport Systems

Available Locations: Lagos, Lagos

Job Description

Job Summary:


StarSupport Systems is seeking a dedicated and professional Customer Service Representative (Remote) to join our growing team. In this role, you will serve as the first point of contact for our customers, providing exceptional support and ensuring a positive customer experience. This is an excellent opportunity for individuals who are detail-oriented, empathetic, and passionate about delivering outstanding service.



Key Responsibilities:



  • Respond promptly to customer inquiries via phone, email, and live chat in a professional manner.

  • Provide accurate information about products, services, and policies.

  • Handle and resolve customer complaints with patience and efficiency.

  • Document all customer interactions and maintain detailed records in the CRM system.

  • Escalate complex issues to the appropriate department or supervisor when necessary.

  • Follow up with customers to ensure their issues are fully resolved.

  • Maintain knowledge of company products, services, and updates.

  • Meet performance metrics including response time, resolution rate, and customer satisfaction.



Required Skills and Qualifications:



  • Excellent verbal and written communication skills in English.

  • Strong problem-solving abilities and a customer-first mindset.

  • Ability to multitask and manage time effectively in a remote environment.

  • Basic computer literacy, including familiarity with email, CRM tools, and online chat platforms.

  • High level of professionalism and emotional intelligence when dealing with customers.



Experience:



  • Required: Minimum of 1 year in a customer service or related role (remote experience is a plus).

  • Preferred: Experience in technical support or handling escalated cases.



Working Hours:



  • Flexible remote schedule with availability for shifts between 8:00 AM – 8:00 PM (local time).

  • Weekend availability may be required based on business needs.



Knowledge, Skills, and Abilities:



  • Strong interpersonal and active listening skills.

  • Ability to remain calm and empathetic under pressure.

  • Knowledge of customer service best practices and conflict resolution techniques.

  • Quick adaptability to new systems, tools, and processes.



Benefits:



  • Competitive salary with performance-based incentives.

  • Work-from-home flexibility with provided equipment.

  • Health and wellness benefits (medical, dental, vision).

  • Paid time off, holidays, and sick leave.

  • Ongoing professional training and career development opportunities.



Why Join StarSupport Systems?


At StarSupport Systems, we believe that great customer experiences start with exceptional employees. By joining us, you’ll be part of a supportive, dynamic team that values growth, innovation, and collaboration. If you are passionate about helping others and want to build a rewarding remote career, this is the perfect opportunity for you.



How to Apply:


Interested candidates can submit their resume and a brief cover letter through our official careers page or email us with the subject line: Customer Service Representative Application.

Apply Now

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