Voice Process Customer Support Agent

NexaVoice Global

Available Locations: Lagos, Lagos

Job Description

Job Summary


NexaVoice Global is seeking highly motivated Voice Process Customer Support Agents to join our dynamic team. In this role, you will serve as the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience through effective communication. If you have excellent verbal communication skills and a passion for customer service, this opportunity is perfect for you.



Key Responsibilities



  • Handle inbound and outbound customer calls in a professional and courteous manner.

  • Resolve customer queries and complaints efficiently while maintaining high satisfaction levels.

  • Provide accurate information about products, services, and company policies.

  • Maintain detailed records of customer interactions and transactions in the CRM system.

  • Escalate unresolved issues to the appropriate department for timely resolution.

  • Meet daily/weekly performance targets for call handling, response time, and quality.

  • Follow standard operating procedures (SOPs) to ensure compliance and consistency.



Required Skills and Qualifications



  • Strong verbal communication skills in English (additional language proficiency is an advantage).

  • Basic computer knowledge and ability to navigate multiple systems while on calls.

  • Active listening skills with the ability to empathize and resolve customer concerns.

  • Ability to work under pressure and manage time effectively in a fast-paced environment.

  • High level of professionalism and patience when dealing with customers.



Experience



  • Freshers and experienced candidates are welcome.

  • Prior experience in voice process or customer support is a plus but not mandatory.



Working Hours



  • Flexible shifts available, including day and night shifts.

  • Full-time (8-hour shifts) and part-time options are available.

  • Weekend and holiday work may be required based on business needs.



Knowledge, Skills, and Abilities



  • Knowledge of customer service principles and practices.

  • Familiarity with call center technology and CRM systems is desirable.

  • Ability to work independently as well as in a team environment.

  • Problem-solving and conflict resolution skills.



Benefits



  • Competitive salary with performance-based incentives.

  • Work-from-home flexibility for better work-life balance.

  • Paid training and career development opportunities.

  • Health and wellness programs (where applicable).

  • Employee recognition and rewards programs.



Why Join NexaVoice Global?


At NexaVoice Global, we believe in empowering our employees and creating a culture of growth and inclusivity. You will be part of a global organization that values innovation, integrity, and customer satisfaction. If you are passionate about making a difference and growing your career in customer service, we would love to have you on board.



How to Apply


Interested candidates can apply by sending their updated resume to us with the subject line “Application for Voice Process Customer Support Agent”. Alternatively, visit our official careers page  and submit your application online.

Apply Now

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