Email Support Executive Remote

DigiHelp Solutions

Available Locations: Lagos, Lagos

Job Description

Job Summary:


DigiHelp Solutions is seeking a detail-oriented and customer-focused Email Support Executive to join our remote team. In this role, you will be responsible for handling customer inquiries, resolving issues, and delivering timely, accurate, and professional responses via email. The ideal candidate is an excellent communicator with strong problem-solving skills and a commitment to providing exceptional customer service.



Key Responsibilities:



  • Respond to customer queries and concerns through email in a clear, polite, and professional manner.

  • Resolve customer issues efficiently by researching and troubleshooting problems to provide accurate solutions.

  • Maintain detailed and accurate records of all customer interactions using internal CRM tools.

  • Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

  • Escalate complex or unresolved issues to the appropriate team or supervisor.

  • Adhere to company guidelines, policies, and quality standards for communication.

  • Work collaboratively with team members to achieve customer service goals.



Required Skills and Qualifications:



  • Strong written communication skills with excellent grammar and clarity.

  • Ability to multitask and manage multiple email threads simultaneously.

  • Basic technical knowledge to understand and resolve common customer issues.

  • Proficiency in using email platforms, CRM systems, and MS Office applications.

  • High attention to detail and ability to work independently with minimal supervision.



Experience:



  • Freshers and experienced candidates are welcome to apply.

  • Previous experience in email or customer support roles will be an added advantage.



Working Hours:



  • Flexible remote working hours with availability for 8-hour shifts.

  • Ability to work in different time zones, including evenings or weekends if required.



Knowledge, Skills, and Abilities:



  • Excellent customer service orientation and problem-solving mindset.

  • Ability to handle sensitive customer information with confidentiality and professionalism.

  • Strong organizational skills and ability to prioritize tasks effectively.

  • Adaptability to learn new tools, processes, and technologies quickly.



Benefits:



  • Work from Home flexibility with no commute hassles.

  • Competitive salary package with performance-based incentives.

  • Paid training and continuous learning opportunities.

  • Career growth and promotion opportunities within the company.

  • Supportive and collaborative virtual work environment.



Why Join DigiHelp Solutions?


At DigiHelp Solutions, we value innovation, teamwork, and customer satisfaction. Joining us means being part of a dynamic company that prioritizes employee growth, offers flexibility, and recognizes hard work. We believe in creating a positive work-life balance and providing our team members with opportunities to excel in their careers.



How to Apply:


Interested candidates can apply now by sending their updated resume and a brief cover letter to us with the subject line: Application for Email Support Executive – Remote.

Apply Now

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