Technical Support Associate Remote

NetAssist Support

Available Locations: Lagos, Lagos

Job Description

Job Summary


NetAssist Support is seeking a dedicated Technical Support Associate to join our dynamic team. In this remote role, you will be the first point of contact for customers, providing expert technical assistance, troubleshooting issues, and ensuring an exceptional user experience. If you are passionate about technology, problem-solving, and customer service, this is the perfect opportunity for you to build a rewarding career in tech support.



Key Responsibilities



  • Respond promptly to customer inquiries via chat, email, or phone.

  • Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity.

  • Guide customers through step-by-step solutions for resolving problems.

  • Document issues, resolutions, and customer interactions accurately in the ticketing system.

  • Escalate complex issues to higher-level technical teams when necessary.

  • Provide timely updates to customers on the status of their issues.

  • Ensure customer satisfaction by delivering high-quality, professional support.



Required Skills and Qualifications



  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).

  • Strong knowledge of operating systems (Windows, macOS) and basic networking concepts.

  • Excellent communication skills (both written and verbal).

  • Ability to handle multiple tasks in a fast-paced environment.

  • Strong problem-solving and analytical skills.

  • Familiarity with remote support tools and CRM systems.



Experience



  • Entry-level candidates are welcome.

  • Previous experience in technical support, IT helpdesk, or customer service is an advantage.



Working Hours



  • Flexible working schedule.

  • Rotational shifts may apply, including weekends and holidays.

  • Must be available for at least 8-hour shifts within business operation hours (24/7 support).



Knowledge, Skills, and Abilities



  • Proficiency in troubleshooting software and hardware issues.

  • Ability to remain calm and professional under pressure.

  • Strong interpersonal and customer relationship management skills.

  • Capability to work independently with minimal supervision.

  • Quick learner with adaptability to new tools and technologies.



Benefits



  • Competitive salary with performance-based incentives.

  • Work-from-home flexibility.

  • Health and wellness benefits.

  • Paid training and continuous skill development opportunities.

  • Growth and promotion opportunities within the organization.

  • Paid time off and holiday leave.



Why Join NetAssist Support?


At NetAssist Support, we believe in empowering our employees to succeed. You will join a supportive and collaborative team that values innovation and continuous learning. We offer a remote work environment that promotes work-life balance while providing opportunities for professional growth in the ever-evolving tech industry.



How to Apply


Interested candidates can apply online by submitting their updated resume and a brief cover letter detailing their technical expertise and interest in this role. Email us. Subject Line: Application for Technical Support Associate – Remote

Apply Now

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