Remote Customer Engagement Partner

TrustCare Services

Available Locations: Lagos, Lagos

Job Description

Job Summary


TrustCare Services is seeking a motivated and customer-focused Remote Customer Engagement Partner to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, providing world-class support and building meaningful relationships. You will be responsible for understanding customer needs, resolving inquiries efficiently, and ensuring an exceptional experience at every interaction. This position is ideal for individuals who excel in communication, enjoy problem-solving, and thrive in a flexible, remote work environment.



Key Responsibilities



  • Engage with customers through multiple channels (phone, email, chat) to address inquiries, concerns, and service requests.

  • Provide accurate information about products, services, policies, and processes.

  • Resolve customer complaints and issues promptly while maintaining professionalism and empathy.

  • Document customer interactions, feedback, and transactions accurately in the CRM system.

  • Collaborate with internal teams to escalate and resolve complex issues.

  • Identify opportunities to enhance customer satisfaction and contribute to process improvements.

  • Maintain knowledge of company offerings, updates, and promotions to provide informed guidance.



Required Skills and Qualifications



  • High school diploma or equivalent; Bachelor’s degree preferred.

  • Excellent verbal and written communication skills in English.

  • Strong problem-solving abilities with a customer-first mindset.

  • Ability to manage multiple priorities in a fast-paced, remote work environment.

  • Proficiency with basic computer applications and willingness to learn CRM systems.

  • Patience, empathy, and a positive attitude in all customer interactions.



Experience



  • 0–2 years of experience in customer service, sales support, or related roles is preferred but not mandatory.

  • Experience in remote work or virtual collaboration is an advantage.



Working Hours



  • Flexible working hours with options for full-time shifts.

  • Some rotational shifts may be required to accommodate different time zones.

  • Remote work from home setup.



Knowledge, Skills, and Abilities



  • Strong interpersonal and communication skills to effectively engage with diverse customers.

  • Ability to understand and explain complex processes in a simple manner.

  • Time management skills with the ability to work independently and meet deadlines.

  • Adaptability to new technologies, tools, and procedures.

  • Strong attention to detail and accuracy in documentation.



Benefits



  • Competitive compensation with performance-based incentives.

  • Work from home flexibility and savings on commute time.

  • Opportunities for professional growth and skill development.

  • Friendly and inclusive company culture that values contributions from every team member.

  • Access to training and development programs to enhance customer engagement skills.



Why Join TrustCare Services?


At TrustCare Services, we prioritize our employees as much as our customers. Joining our team means being part of a forward-thinking company that values work-life balance, professional growth, and a supportive remote environment. You will have the opportunity to build meaningful connections with customers while advancing your career in a fast-growing, innovative organization.



How to Apply


Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience and interest in the role to us. Please include “Remote Customer Engagement Partner Application” in the subject line.

Apply Now

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