International Customer Support Executive

GlobalTalk Support

Available Locations: Lagos, Lagos

Job Description

Job Summary


GlobalTalk Support is seeking a dedicated and proactive International Customer Support Executive to join our dynamic global support team. In this role, you will act as the first point of contact for our international clients, providing exceptional service and resolving inquiries efficiently. The ideal candidate will possess excellent communication skills, cultural sensitivity, and the ability to troubleshoot and solve customer issues in a fast-paced environment. This position offers an exciting opportunity to work remotely with a diverse clientele and contribute to maintaining our reputation for world-class customer service.



Key Responsibilities



  • Handle inbound and outbound customer interactions via phone, email, and chat with professionalism and empathy.

  • Respond promptly to customer inquiries, complaints, and feedback, providing accurate solutions and guidance.

  • Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.

  • Collaborate with cross-functional teams to escalate and resolve complex customer issues.

  • Identify opportunities to improve processes and enhance the overall customer experience.

  • Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores.

  • Stay up-to-date on company products, services, and policies to provide accurate information to customers.

  • Represent the company positively and uphold its brand values in all customer interactions.



Required Skills and Qualifications



  • Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.

  • Strong interpersonal skills and the ability to empathize with customers from diverse cultural backgrounds.

  • Ability to handle challenging situations calmly and professionally.

  • Proficiency in Microsoft Office Suite, CRM software, and other customer support tools.

  • Strong problem-solving skills and attention to detail.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • High school diploma or equivalent required; bachelor’s degree preferred.



Experience



  • Minimum 1–2 years of experience in international customer support, call center, or client-facing roles.

  • Experience handling inquiries across multiple channels (phone, email, live chat) is highly desirable.



Working Hours



  • Full-time position with flexible hours to accommodate international clients across different time zones.

  • Willingness to work in shifts, including evenings, weekends, or public holidays as needed.



Knowledge, Skills, and Abilities



  • Strong organizational skills and the ability to prioritize tasks effectively.

  • Patience and resilience when dealing with complex or high-pressure situations.

  • Technical aptitude to understand and troubleshoot company products and services.

  • Cultural awareness and sensitivity to communicate effectively with international clients.

  • Commitment to continuous learning and professional development.



Benefits



  • Competitive salary and performance-based incentives.

  • Comprehensive health, dental, and vision insurance.

  • Paid time off and flexible work arrangements.

  • Professional development opportunities and career growth paths.

  • Supportive and inclusive work culture with recognition programs for outstanding performance.

  • Remote work setup with necessary tools and resources provided.



Why Join GlobalTalk Support?


Joining GlobalTalk Support means being part of a global team that values excellence, collaboration, and innovation. We empower our employees to take ownership, grow professionally, and make a real impact on customer satisfaction worldwide. If you are passionate about helping people and thrive in a fast-paced, multicultural environment, this is the perfect opportunity for you.



How to Apply


Interested candidates are invited to submit their resume and a brief cover letter highlighting their relevant experience and motivation for applying to us. Please include “International Customer Support Executive Application” in the subject line. Shortlisted candidates will be contacted for an interview.

Apply Now

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