Remote Call Center Representative – Hiring Across Provinces (Canada)

Houston Skilled Consultancy

Available Locations: Toronto, Ontario

Job Description


We are currently seeking friendly, articulate, and customer-focused Remote Call Center Representatives to join our growing team. This is a fully remote opportunity open to candidates across all provinces in Canada. Whether you are looking for a full-time career or part-time flexibility, this role is perfect for individuals who enjoy helping others and thrive in a fast-paced virtual environment.


As a Call Center Representative, you will handle inbound and/or outbound calls, assist customers with inquiries, provide product or service information, and ensure customer satisfaction through professional and empathetic service.



Key Responsibilities



  • Answer incoming calls and respond to customer inquiries in a timely and professional manner

  • Resolve customer issues efficiently, providing accurate information or escalating when necessary

  • Make outbound follow-up calls as needed

  • Document all call information accurately in the system

  • Maintain a positive, empathetic, and professional attitude toward customers at all times

  • Meet performance metrics such as call quality, response time, and customer satisfaction scores

  • Stay up to date with product knowledge and training updates



Required Skills and Qualifications



  • High school diploma or equivalent; post-secondary education is an asset

  • Excellent communication skills – both written and verbal

  • Strong computer skills and the ability to learn new software quickly

  • A quiet and distraction-free work environment

  • High-speed internet and a reliable computer or laptop

  • Strong interpersonal skills and the ability to handle stress professionally



Experience



  • Previous call center, customer service, or retail experience is a plus

  • Entry-level candidates are welcome – full training will be provided



Working Hours



  • Full-time and part-time shifts available

  • Flexible scheduling options, including evenings and weekends

  • 100% remote – work from the comfort of your home



Knowledge, Skills, and Abilities



  • Ability to multitask while handling calls and using systems

  • Empathetic listener with a solutions-oriented mindset

  • Comfortable working in a structured, performance-driven environment

  • Bilingual (English/French) candidates are encouraged to apply



Benefits



  • Competitive hourly pay with performance bonuses

  • Remote work flexibility across Canada

  • Paid training and ongoing support

  • Opportunities for career growth and internal promotions

  • Employee wellness programs and virtual team engagement events



Why Join Us?



  • Work-from-home setup that fits your lifestyle

  • Join a supportive and diverse team environment

  • Make a real difference by helping customers across industries

  • Gain valuable experience in communication, service, and problem-solving

  • Stability, flexibility, and nationwide hiring from coast to coast



How to Apply


Please submit your resume along with a short cover letter to us.Use the subject line:Application – Remote Call Center Representative (Canada)


Candidates selected for the next stage will be contacted for a virtual interview.


 

Apply Now

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