Flipkart job for freshers customer support executive

Flipkart

Available Locations: Bengaluru, Karnataka

Job Description


Flipkart, Indias leading e-commerce platform, is hiring enthusiastic and customer-focused individuals for the role of Customer Support Executive. This entry-level position is ideal for freshers who are looking to build a career in customer service. Whether you are a recent graduate or someone seeking your first job opportunity, we provide comprehensive training and a supportive work environment to help you succeed.


You will be responsible for resolving customer queries through voice or non-voice processes, ensuring a positive shopping experience for millions of Flipkart users.



Key Responsibilities



  • Respond to customer queries via phone, chat, or email in a courteous and timely manner

  • Assist customers with order status, returns, refunds, payments, and product-related information

  • Handle escalations with patience and professionalism

  • Follow defined processes, scripts, and standard operating procedures

  • Maintain customer satisfaction ratings by delivering quality service

  • Record interactions accurately in the system

  • Collaborate with team leads and supervisors for issue resolution



Required Skills and Qualifications



  • Minimum qualification: 12th pass or any graduate (any stream)

  • Excellent communication skills in English and Hindi (other Indian languages are a plus)

  • Basic computer literacy and typing speed

  • Positive attitude and willingness to learn

  • Strong problem-solving and interpersonal skills

  • Ability to work in rotational shifts



Experience



  • No prior experience required – freshers are welcome

  • Experience in BPO, customer care, or retail support is an added advantage



Working Hours



  • Rotational shifts between 9:00 AM – 9:00 PM (Monday to Sunday)

  • Weekly off on rotational basis

  • Full-time and part-time shifts available (depending on project)



Knowledge, Skills, and Abilities



  • Good listening and comprehension skills

  • Customer-first approach

  • Ability to work under pressure and manage multiple queries

  • Familiarity with e-commerce platforms is helpful



Benefits



  • Fixed salary with performance-based incentives

  • Work-from-home options available in select cities

  • Provident Fund (PF) and Employee State Insurance (ESI)

  • Paid training and certification

  • Opportunity to grow into Quality Analyst, Trainer, or Team Lead roles

  • Safe and inclusive work environment



Why Join Flipkart?



  • Be part of Indias biggest and most trusted online marketplace

  • Learn from industry leaders and customer service professionals

  • Gain hands-on experience with one of the top BPO projects in India

  • Build a long-term career with growth, benefits, and upskilling opportunities

  • Flexible working environment with an employee-first culture



How to Apply


Interested candidates can send their resume to us with the subject line:Application for Customer Support Executive – Fresher (Flipkart)


Shortlisted candidates will be contacted for an online aptitude test and a virtual interview.


 


Apply Now

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