As a Guest Relationship Executive at Fresher Jobs Hub, you will be the face of our company, ensuring that all visitors and clients receive a warm and professional experience. You will be responsible for managing guest inquiries, assisting with their needs, and ensuring they have a positive interaction with the company. Your role is vital in maintaining our high standards of customer satisfaction and providing a seamless guest experience.

Key Responsibilities:

• Greet and welcome guests as they arrive, ensuring a pleasant and professional experience.
• Address guest inquiries and requests promptly and efficiently.
• Assist in managing guest schedules and appointments with company personnel.
• Coordinate with internal teams to ensure that guest needs are met.
• Maintain a clean and organized reception area.
• Provide information regarding company services, events, and other inquiries.
• Manage guest feedback and ensure follow-up on any unresolved issues.
• Ensure security procedures are followed for guest check-ins.
• Support administrative tasks such as answering calls and managing emails.
• Assist with any special requests from guests or management.

Required Skills and Qualifications:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport with guests.
• Professional appearance and demeanor.
• Ability to multitask and handle a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organizational and time-management skills.
• Problem-solving skills and the ability to think on your feet.
• High level of customer service orientation.
• Basic understanding of hospitality or guest relations.

Experience:

• Previous experience in guest relations, customer service, or front desk roles is preferred but not required.
• Freshers with a passion for customer service and hospitality are encouraged to apply.

Working Hours:

• Full-time position, 9:00 AM to 6:00 PM, Monday to Saturday.
• Flexibility may be required for weekend or evening shifts during special events or peak periods.

Knowledge, Skills, and Abilities:

• Knowledge of hospitality or front desk operations.
• Ability to manage guest expectations and provide satisfactory resolutions.
• Familiarity with basic office equipment (telephone systems, computers, etc.).
• Ability to stay calm under pressure and handle challenging situations with poise.
• Friendly, approachable personality with a positive attitude.

Benefits:

• Competitive salary with performance-based bonuses.
• Opportunity to work in a dynamic and professional environment.
• Career growth opportunities within the company.
• Access to training and development programs.
• Health benefits, including medical and dental insurance.
• Paid time off and holidays.
• Employee discount programs on company services.

Why Join:

Joining Fresher Jobs Hub as a Guest Relationship Executive offers an excellent opportunity to kickstart your career in customer service and guest relations. You will work in a supportive environment with a focus on professional development, and you will have the chance to make a meaningful impact on the guest experience. If you are passionate about hospitality and enjoy working with people, this is the perfect role for you.

How to Apply:

Interested candidates can apply by sending their resume and a cover letter to us. Please include Guest Relationship Executive Application in the subject line. Shortlisted candidates will be contacted for an interview.