Fresher Jobs Hub is seeking a motivated and results-driven Account Manager to join our dynamic team. In this full-time, remote position, you will play a pivotal role in managing client accounts, ensuring satisfaction, and driving business growth. You will be responsible for building and maintaining strong relationships with our clients while identifying opportunities for upselling and cross-selling our services. The ideal candidate will possess excellent communication skills, a strategic mindset, and a passion for delivering exceptional customer service.

Key Responsibilities

• Client Relationship Management: Establish and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction with our services.
• Account Strategy Development: Develop and implement account strategies to meet clients objectives and drive revenue growth.
• Performance Monitoring: Track account performance metrics, analyze trends, and report on key performance indicators (KPIs) to management.
• Communication: Act as the primary point of contact for clients, addressing inquiries and concerns promptly and professionally.
• Collaboration: Collaborate with internal teams, including sales, marketing, and product development, to ensure alignment and delivery of services that meet client expectations.
• Upselling and Cross-selling: Identify opportunities for upselling and cross-selling services to existing clients, contributing to overall company revenue.
• Feedback Collection: Gather client feedback to inform product development and service improvements.

Required Skills and Qualifications

• Bachelor degree in Business Administration, Marketing, or a related field.
• Proven experience in account management, client relations, or sales, preferably in a remote environment.
• Strong negotiation and communication skills, with the ability to build rapport and trust with clients.
• Proficient in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent analytical and problem-solving skills, with a strategic approach to account management.
• Ability to work independently and manage multiple accounts simultaneously.

Experience

• Minimum of 2-3 years of experience in account management or a related field.
• Experience working in a remote setting is preferred.
• Background in digital marketing, software sales, or related industries is a plus.

Working Hours

• Full-time position with flexible working hours to accommodate client needs across different time zones.

Knowledge, Skills, and Abilities

• Strong understanding of account management principles and best practices.
• Familiarity with digital marketing concepts and strategies.
• Ability to adapt to changing client needs and industry trends.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary and performance-based incentives.
• Flexible remote working environment.
• Health, dental, and vision insurance.
• Professional development opportunities, including training and workshops.
• Paid time off and holidays.
• Positive and collaborative company culture.

Why Join

At Fresher Jobs Hub, we value our employees and strive to create a supportive and inclusive work environment. Joining our team means becoming part of a forward-thinking company that prioritizes professional growth and development. You will have the opportunity to work with a talented team, engage with diverse clients, and make a meaningful impact in their success. If you are passionate about account management and eager to contribute to our mission, we encourage you to apply!

How to Apply

To apply for the Account Manager position, please submit your resume and a cover letter detailing your relevant experience and explaining why you would be a great fit for this role. Applications can be sent to us with the subject line Account Manager Application. We look forward to reviewing your application!