IT Support Technician Apprentice - Entry Level (UK Based)

Southwest Airlines

Available Locations: Grangemouth, Scotland

Job Description

We are seeking a proactive and tech-savvy IT Support Technician Apprentice to join our growing IT team. This is an entry-level, apprenticeship position designed for individuals passionate about technology and eager to build a career in IT support. Based in the UK, this role provides hands-on training, mentorship, and exposure to a wide range of IT systems and services, while you work toward a nationally recognised qualification.



Key Responsibilities



  • Provide first-line technical support to end-users via phone, email, and in-person

  • Assist in diagnosing and resolving hardware, software, and network issues

  • Set up and maintain laptops, desktops, printers, and mobile devices

  • Log incidents and service requests accurately in the helpdesk system

  • Support with user account creation, password resets, and permissions management

  • Participate in routine IT maintenance, updates, and patching activities

  • Work with senior technicians to escalate and resolve complex issues

  • Maintain documentation and follow internal IT procedures and policies



Required Skills and Qualifications



  • GCSEs (or equivalent) in English, Maths, and ICT preferred

  • A keen interest in IT, computing, or technology

  • Excellent communication and interpersonal skills

  • Strong willingness to learn and take initiative

  • Basic knowledge of Windows operating systems and Microsoft Office

  • Ability to prioritise tasks and manage time effectively

  • Eligible to live and work in the UK



Experience



  • No prior experience necessary – this is a training/apprenticeship role

  • Any school projects, personal IT hobbies, or volunteering experience is a plus



Working Hours



  • Full-time, typically 37.5 hours per week

  • Monday to Friday (9:00am – 5:30pm)

  • Occasional flexibility may be required during system updates or support needs



Knowledge, Skills, and Abilities



  • Basic understanding of hardware components (PCs, printers, routers)

  • Familiarity with common software applications (Office 365, browsers, email clients)

  • Problem-solving mindset with attention to detail

  • Ability to follow technical instructions and procedures

  • Team player with a customer-focused approach



Benefits



  • Fully funded IT apprenticeship qualification (Level 3/4)

  • Hands-on experience in a supportive learning environment

  • Mentoring from experienced IT professionals

  • Competitive apprentice salary with regular reviews

  • 20–25 days paid holiday plus bank holidays

  • Progression opportunities into permanent IT roles upon successful completion

  • Access to staff development, training sessions, and certifications



Why Join Us?



  • Start your IT career with a company that invests in your growth

  • Be part of a collaborative and inclusive team culture

  • Gain real-world experience while earning a salary and qualification

  • Clear career path into roles such as IT Technician, Network Engineer, or Helpdesk Analyst

  • Opportunity to work with the latest technology and industry-standard tools



How to Apply


Please submit your CV and a brief cover letter to us, including why you are interested in an IT apprenticeship.


Subject line: Application – IT Support Technician Apprentice (UK)


Shortlisted applicants will be invited for an interview and basic IT skills assessment.

Apply Now

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