OneTech Associates is seeking a dedicated and tech-savvy Technical Support Specialist to join our remote team. In this role, you will be the first point of contact for our clients, providing exceptional technical assistance and support for various IT-related issues. Your responsibilities will include diagnosing problems, guiding users through step-by-step solutions, and ensuring a high level of customer satisfaction. You will be instrumental in maintaining our company reputation for excellence in customer service. The ideal candidate will possess strong troubleshooting skills and the ability to communicate complex technical information in a clear and concise manner. We are looking for an individual who is passionate about technology and eager to learn. You will work closely with other IT professionals to improve processes and enhance the user experience. Join us in delivering outstanding support to our clients and contributing to the innovative environment at OneTech Associates.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat, ensuring timely resolution of technical issues.
• Diagnose hardware and software issues, providing appropriate solutions and guidance.
• Maintain accurate records of customer interactions and solutions provided in our ticketing system.
• Collaborate with team members to escalate complex issues and ensure swift resolution.
• Provide training and support to clients on software applications and IT tools.
• Stay up-to-date with the latest technology trends and product updates to provide informed support.
• Assist in the development of user documentation and knowledge base articles.
• Participate in ongoing training and development opportunities to enhance skills and knowledge.

Requirements:

• Bachelor degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in a technical support or IT role, preferably in a remote environment.
• Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent verbal and written communication skills, with a customer-centric approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic networking knowledge and experience with remote desktop applications are a plus.

Experience:

• Minimum of 2 years of experience in technical support or IT support roles.
• Experience with ticketing systems and remote support tools.
• Previous experience in a customer service environment is highly desirable.

Working Hours:

• Full-time position with flexible working hours to accommodate different time zones.
• On-call availability may be required on weekends or holidays based on business needs.

Knowledge, Skills, and Abilities:

• Proficient in troubleshooting hardware and software issues.
• Strong analytical skills with the ability to think critically and resolve problems efficiently.
• Exceptional attention to detail and a commitment to delivering high-quality service.
• Ability to quickly learn new technologies and apply them effectively.
• Strong interpersonal skills with the ability to establish rapport with clients.

Benefits:

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working arrangements, including remote work options.
• Opportunities for professional development and career advancement.
• Generous paid time off and holiday leave.
• Access to wellness programs and employee assistance services.

Why Explore a Career at OneTech Associates?

At OneTech Associates, we value innovation, collaboration, and professional growth. We believe in creating a positive work environment where employees can thrive and develop their skills. Our commitment to customer satisfaction drives us to seek individuals who are passionate about technology and dedicated to providing exceptional service. By joining our team, you will have the opportunity to work with cutting-edge technology, collaborate with talented professionals, and contribute to exciting projects that make a real difference. We offer a supportive culture that encourages creativity and personal growth, ensuring that you will find fulfillment in your role.

About OneTech Associates:

OneTech Associates is a leading technology solutions provider dedicated to delivering exceptional IT support and services to clients across various sectors. Founded with the mission to empower businesses through technology, we pride ourselves on our commitment to excellence and customer satisfaction. Our team of skilled professionals is passionate about innovation and strives to stay ahead of industry trends to provide the best possible solutions to our clients. With a focus on teamwork and collaboration, we create an environment where employees can excel and contribute to meaningful projects. As we continue to grow, we remain committed to our core values of integrity, excellence, and customer focus, making OneTech Associates a great place to build your career in technology.