Chewy is seeking a highly motivated and customer-centric Remote Virtual Customer Care Representative to join our dynamic team. This role is essential in delivering exceptional service to our pet-loving customers, providing assistance with orders, product inquiries, and any issues that may arise. As a key member of our customer care team, you will play a pivotal role in ensuring our customers feel valued and supported, contributing to Chewy reputation as the leading online destination for pet products.

Key Responsibilities:

• Serve as the first point of contact for customers, addressing inquiries via phone, chat, and email in a timely and professional manner.
• Provide accurate information regarding products, services, and policies to ensure customers have a seamless experience.
• Assist customers with order placements, cancellations, modifications, and returns, ensuring high levels of satisfaction throughout the process.
• Resolve customer complaints and concerns efficiently, using problem-solving skills to turn challenging situations into positive outcomes.
• Maintain detailed and accurate records of customer interactions, transactions, and feedback in the CRM system.
• Collaborate with cross-functional teams, including logistics and product management, to enhance customer experience and improve service delivery.
• Stay updated on product knowledge, company policies, and industry trends to provide informed and relevant assistance.
• Participate in ongoing training sessions and team meetings to share insights and improve service techniques.

Required Skills and Qualifications:

• High school diploma or equivalent; associate or bachelor degree preferred.
• Exceptional verbal and written communication skills, with a strong focus on customer service.
• Proficiency in using computers and customer service software; experience with CRM systems is a plus.
• Strong problem-solving abilities and a knack for handling difficult situations with empathy and professionalism.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Flexibility to adapt to changing workloads and schedules.

Experience:

• Previous experience in a customer service role, preferably in a remote or virtual environment.
• Familiarity with the pet industry is a plus, but not required.

Working Hours:

• Full-time and part-time positions are available.
• Must be available to work evenings, weekends, and holidays as needed to support customer needs.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills with a passion for providing exceptional service.
• Ability to handle sensitive information with discretion and confidentiality.
• Comfortable working in a remote setting, with a reliable internet connection and a designated workspace.
• Self-motivated and capable of achieving individual and team goals.

Benefits:

• Competitive salary with performance-based bonuses.
• Comprehensive health benefits, including medical, dental, and vision insurance.
• Paid time off and holidays.
• Employee discounts on Chewy products.
• Opportunities for professional growth and development.

Why Join Chewy?

At Chewy, we are more than just an online pet supply retailer; we are pet lovers dedicated to providing the best for our furry friends and their owners. By joining our team, you will be part of a culture that values teamwork, innovation, and customer-centricity. We believe in creating an inclusive environment where every team member is empowered to share ideas and contribute to our mission.

How to Apply:

If you are passionate about pets and committed to delivering outstanding customer service, we invite you to apply for the Remote Virtual Customer Care Representative position at Chewy. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team through our careers page on the Chewy website.