Chewy is seeking a dedicated and enthusiastic Remote Customer Service Representative to join our dynamic team. As a leading online retailer of pet products, we pride ourselves on providing exceptional service to our customers. In this role, you will be the voice of Chewy, assisting pet parents in finding the right products and solutions for their furry friends. If you have a passion for pets and a commitment to delivering outstanding customer service, we want to hear from you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a friendly and professional manner.
• Provide information about products, services, and promotions while addressing customer concerns and complaints effectively.
• Utilize company resources and systems to resolve customer issues promptly and accurately.
• Maintain up-to-date knowledge of Chewy products, policies, and procedures.
• Document customer interactions and feedback in the company database to improve service and processes.
• Collaborate with team members and other departments to ensure a seamless customer experience.
• Participate in training and professional development opportunities to enhance skills and knowledge.

Required Skills and Qualifications:

• High school diploma or equivalent required; associate or bachelor degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using computers and customer service software (e.g., CRM systems).
• Ability to work independently and manage time effectively in a remote environment.
• A passion for pets and knowledge of pet care products is a plus.

Experience:

• Previous experience in customer service or a related field is preferred.
• Experience working remotely and managing virtual communication tools is a plus.

Working Hours:

• Full-time position with flexible scheduling options, including evenings, weekends, and holidays as needed.
• Employees are expected to be available during peak hours to ensure comprehensive support for our customers.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills with the ability to empathize with customers.
• Ability to handle difficult situations and remain calm under pressure.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Familiarity with pet products and services is beneficial.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid time off and holidays.
• Employee discounts on Chewy products.
• Opportunities for career advancement and professional development.

Why Join Chewy?At Chewy, we are more than just a company; we are a community of pet lovers dedicated to making the lives of pets and their owners better. We foster a culture of innovation, collaboration, and respect, where every team member contributions are valued. By joining us, you will be part of a fast-growing organization that prioritizes the well-being of pets and supports our employees personal and professional growth.

How to Apply:If you are ready to make a difference in the lives of pets and their owners, we invite you to apply for the Remote Customer Service Representative position at Chewy. Please submit your resume and a cover letter detailing your relevant experience and passion for pets through our careers page. We look forward to welcoming you to our team!