OneTech Associates is seeking a dedicated and passionate Remote Customer Support Specialist to join our team. In this role, you will provide exceptional customer service to our clients through various communication channels, including phone, email, and chat. Your primary objective will be to resolve customer inquiries efficiently and effectively, ensuring a positive customer experience that aligns with our company values. As a key player in our customer support team, you will contribute to building long-lasting relationships with our clients and help them maximize the value of our services.

Key Responsibilities

• Serve as the first point of contact for customers, addressing inquiries and resolving issues promptly and professionally.
• Provide detailed information about products and services, assisting customers in navigating our offerings effectively.
• Document customer interactions in our customer relationship management (CRM) system, ensuring accurate records for future reference.
• Collaborate with cross-functional teams, including technical support and product development, to address complex customer issues.
• Identify and escalate unresolved issues to management or relevant departments as needed.
• Participate in regular training sessions to stay updated on product knowledge, industry trends, and customer service best practices.
• Analyze customer feedback and trends to contribute to the continuous improvement of our services and processes.
• Maintain a high level of customer satisfaction by adhering to company policies and procedures.

Required Skills and Qualifications

• Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
• Strong problem-solving skills, with a proactive approach to resolving customer issues.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Proficient in using customer support software and tools, with a willingness to learn new technologies.
• Strong organizational skills and ability to work independently in a remote setting.

Experience

• A minimum of 2 years of experience in customer service or support roles, preferably in a remote environment.
• Experience with CRM systems and ticketing software is highly desirable.
• Familiarity with technology and software products, especially in a B2B context.

Working Hours

• This is a full-time remote position, requiring availability during standard business hours (9 AM to 5 PM) in the respective time zone, with flexibility to accommodate occasional evening or weekend shifts based on business needs.

Knowledge, Skills, and Abilities

• Ability to empathize with customers and understand their needs and concerns.
• Strong interpersonal skills and the ability to work collaboratively within a team.
• Adaptability to change in a fast-paced environment, with a commitment to continuous learning and improvement.
• A customer-centric mindset, focusing on delivering quality service and building relationships.

Benefits

• Competitive salary with performance-based bonuses.
• Flexible work schedule with the option to work from home.
• Comprehensive health, dental, and vision insurance plans.
• Professional development opportunities, including training and certifications.
• Generous paid time off (PTO) and holidays.
• Employee wellness programs and support.

Why Join OneTech Associates?

At OneTech Associates, we pride ourselves on fostering a supportive and inclusive work environment where every team member voice is valued. As a Remote Customer Support Specialist, you will have the opportunity to make a significant impact on our customers experiences while growing your career in a dynamic organization. Join us in our mission to deliver exceptional service and innovative solutions that empower our clients.

How to Apply

If you are enthusiastic about helping customers and thrive in a remote work environment, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team to us. We are excited to meet you!