OneTech Associates is seeking a dedicated and enthusiastic Part-Time Weekend Customer Support Representative to join our dynamic team. This role is crucial in ensuring that our customers receive exceptional service and support during weekend hours. The ideal candidate will have excellent communication skills and a strong commitment to customer satisfaction. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and providing them with the information they need to make the most of our products and services.

Key Responsibilities

• Respond promptly and effectively to customer inquiries via phone, email, and chat.
• Provide accurate information about our products and services to assist customers in their decision-making.
• Resolve customer complaints and issues with a focus on customer satisfaction and retention.
• Maintain detailed records of customer interactions and transactions in our support system.
• Collaborate with other departments to address customer concerns and improve service quality.
• Identify recurring issues and suggest improvements to enhance customer experience.
• Stay up-to-date with product knowledge, company policies, and procedures to provide informed support.
• Participate in team meetings and training sessions to continuously improve skills and knowledge.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and ability to think critically.
• Proficient in using customer support software and basic computer applications.
• Ability to handle high-stress situations and maintain a positive demeanor.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing schedules and customer needs.

Experience

• Previous experience in customer service or support roles is preferred but not required.
• Familiarity with technical products and services is a plus.
• Experience in a fast-paced environment where multitasking is essential.

Working Hours

• Part-time weekend hours: Saturday and Sunday from 10:00 AM to 6:00 PM.
• Potential for additional hours during peak times or special events.

Knowledge, Skills, and Abilities

• Strong interpersonal skills to build rapport with customers.
• Ability to remain calm and composed under pressure.
• Proficient in troubleshooting basic technical issues.
• Willingness to learn and adapt to new technologies and processes.

Benefits

• Competitive hourly wage.
• Flexible schedule to accommodate personal commitments.
• Opportunities for professional development and career advancement.
• Employee discounts on products and services.
• A supportive and inclusive work environment.

Why Join OneTech Associates?

At OneTech Associates, we believe that our people are our greatest asset. We are committed to fostering a collaborative and innovative workplace where your ideas and contributions are valued. As a Part-Time Weekend Customer Support Representative, you will have the opportunity to make a positive impact on our customers experiences and help shape the future of our company. Join us in our mission to provide outstanding service and support.

How to Apply

If you are passionate about customer service and want to be part of a dedicated team, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position to us.