Part-Time Tier 1 Technical Support Representative

TypeGrid Tech

Available Locations: Bengaluru, Karnataka

Job Description

Part-Time Tier 1 Technical Support Representative – Remote


Are you a problem-solver with a passion for helping others? We are seeking a Part-Time Tier 1 Technical Support Representative to join our team! This remote, flexible role is perfect for someone looking to gain valuable experience in tech support while managing their own schedule. You will be the first point of contact for our users, assisting them with technical issues and providing solutions in a friendly and efficient manner.


Whether you are a student, a stay-at-home professional, or someone looking for a second job, this role offers the perfect balance of work and flexibility.



Key Responsibilities



  • Provide first-level support for customers by addressing basic technical issues via email, chat, or phone

  • Troubleshoot common issues related to software, hardware, and networking

  • Escalate more complex issues to higher-level support teams when necessary

  • Maintain accurate documentation of all customer interactions and resolutions in the support ticketing system

  • Follow up with customers to ensure issues are resolved to their satisfaction

  • Assist with common troubleshooting guides, FAQs, and knowledge base updates

  • Provide excellent customer service with a positive, helpful attitude



Required Skills and Qualifications



  • Strong communication skills and a customer-first mindset

  • Basic understanding of computer systems, software, and networking

  • Ability to troubleshoot and resolve common technical issues independently

  • Comfortable using remote desktop tools and support ticketing systems

  • Detail-oriented with a strong focus on accuracy

  • Ability to work efficiently and independently in a remote environment

  • Prior customer service or technical support experience is a plus, but not required

  • Availability to work flexible hours in a part-time capacity



Experience



  • 0-1 years of experience in technical support, customer service, or helpdesk

  • Experience with popular operating systems (Windows, macOS, Linux) is preferred

  • Familiarity with common office software (Microsoft Office, Google Suite, etc.) is a plus



Working Hours



  • Flexible, part-time role with the ability to work 15-20 hours per week

  • Occasional shifts during evenings and weekends may be required

  • Remote work with the ability to set your own schedule



Benefits



  • Work from the comfort of your own home

  • Gain hands-on experience in the tech support field

  • Flexible hours to fit your lifestyle

  • Opportunity for growth within the company

  • Supportive and collaborative team environment



Why Join Us?



  • Be part of a growing company that values flexibility and work-life balance

  • Develop new skills and gain experience that will help build your tech support career

  • Enjoy the freedom of working remotely without the commute

  • Your work will directly contribute to customer satisfaction and the overall success of the company



How to Apply


To apply, please send:



  • Your resume or LinkedIn profile

  • A brief statement about why you are interested in the role and how your skills align with the responsibilities

  • Your general availability (preferred hours/week)

Apply Now

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