IT Sight Technologies is seeking dynamic and customer-focused Call Center Executives to join our team in Chennai. As a leading name in the IT and services sector, we pride ourselves on delivering top-notch solutions and support to our clients. The Call Center Executive will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service in a professional and efficient manner.

Key Responsibilities

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Respond to customer inquiries and provide accurate information about products and services.
• Resolve customer complaints by identifying problems, troubleshooting, and offering effective solutions.
• Document customer interactions and ensure accurate record-keeping in the CRM system.
• Meet and exceed individual and team performance targets, including quality and efficiency metrics.
• Collaborate with other departments to resolve escalated issues and improve customer experience.
• Continuously update knowledge of company policies, products, and services to ensure high-quality service delivery.
• Adhere to company guidelines and maintain data confidentiality at all times.

Required Skills and Qualifications

• Strong verbal communication skills in English and Tamil (additional regional languages are a plus).
• Ability to listen actively and empathize with customers to resolve issues effectively.
• Proficiency in using computers and familiarity with call center technologies, such as CRM tools.
• Problem-solving skills with the ability to think on your feet and manage stress during high-pressure situations.
• A positive attitude, patience, and a commitment to customer satisfaction.

Experience

• 1–2 years of experience in a call center or customer service role is preferred.
• Freshers with excellent communication skills and a customer-first approach are encouraged to apply.

Working Hours

• Rotational shifts, including weekends and public holidays.
• Shift timings will be communicated in advance to ensure a work-life balance.

Knowledge, Skills, and Abilities

• In-depth understanding of customer service best practices and principles.
• Familiarity with IT services or a technology-driven environment is advantageous.
• Ability to work in a team-oriented environment and adapt to changes.

Benefits

• Competitive salary package and performance-based incentives.
• Comprehensive training programs to enhance skills and career growth.
• Health insurance and wellness programs.
• Paid time off and holiday leave policies.
• Opportunities for internal career advancement and learning.

Why Join IT Sight Technologies?

• Work with a forward-thinking and innovative team in a fast-growing company.
• Be part of an organization that values employee contributions and offers recognition and rewards.
• Access to state-of-the-art technology and resources to help you succeed.
• A supportive and inclusive workplace culture that encourages growth and collaboration.

How to Apply

If you are ready to make a difference and grow your career with IT Sight Technologies, please send your updated resume to us.

Join us and be a part of our journey in redefining exceptional customer experiences!