Join Flipkart, Indias leading e-commerce platform, as a Customer Support Representative (Work from Home). We are looking for enthusiastic and empathetic individuals to provide top-notch support to our customers. In this role, you will resolve customer queries, ensure a smooth shopping experience, and represent Flipkarts commitment to excellence. If you have a passion for helping others and want to be part of a dynamic remote team, this is the perfect opportunity for you.

Key Responsibilities

• Customer Query Handling: Respond to customer inquiries via chat, email, or phone with professionalism and efficiency.
• Issue Resolution: Identify and resolve issues related to orders, payments, returns, and product-related concerns.
• Process Improvement: Provide feedback to improve customer service processes and the overall customer experience.
• Documentation: Maintain accurate records of customer interactions, issues, and resolutions using internal systems.
• Escalations: Redirect complex issues to the appropriate departments while ensuring timely resolution.
• Policy Adherence: Stay updated on Flipkarts policies, procedures, and product catalog.

Required Skills and Qualifications

• Education: High school diploma or equivalent; a bachelors degree is a plus.
• Communication Skills: Strong verbal and written communication skills in English and regional languages.
• Technical Skills: Familiarity with basic computer applications and customer service software (e.g., CRM tools).
• Problem-Solving: Ability to think critically and resolve customer concerns efficiently.
• Empathy: A customer-first attitude with the ability to handle sensitive situations gracefully.
• Adaptability: Willingness to learn and adapt in a fast-paced environment.

Experience

• 0-2 years of experience in customer support or a related field.
• Freshers with strong communication skills and a customer-centric mindset are encouraged to apply.

Working Hours

• Flexible working hours with shifts available between 9:00 AM and 9:00 PM IST.
• 5-6 working days per week with rotational shifts.

Knowledge, Skills, and Abilities

• Familiarity with e-commerce platforms and online shopping processes.
• Ability to multitask and manage time efficiently in a remote setup.
• Strong interpersonal skills to build rapport with customers and colleagues.
• Self-motivation and discipline to work independently.

Benefits

• Remote Work: Enjoy the flexibility of working from home.
• Competitive Pay: Attractive salary with performance-based incentives.
• Learning Opportunities: Access to training programs and resources for skill development.
• Health Benefits: Medical insurance and wellness programs.
• Growth Potential: Opportunities for career advancement within Flipkart.
• Work-Life Balance: Flexible schedules designed to suit your lifestyle.

Why Join Flipkart?

At Flipkart, we are redefining retail in India. By joining our team, you become part of a company that values innovation, inclusivity, and customer obsession. We believe in nurturing talent and providing a supportive environment where you can thrive both professionally and personally.

How to Apply

To apply for this position:

1. Visit our careers page at careers.flipkart.com.
2. Search for the Customer Support Representative (Work from Home) role and click Apply Now.
3. Submit your updated resume and a brief cover letter detailing why you are a great fit for the role.
4. Shortlisted candidates will be contacted for an online interview.

Start your journey with Flipkart today and help shape the future of e-commerce in India!