Join Flipkart, one of Indias leading e-commerce giants, as a Telesales Recaller. This work-from-home role offers an exciting opportunity to connect with customers, resolve queries, and enhance their shopping experience. We are seeking enthusiastic individuals with excellent communication skills and a passion for providing exceptional service. This is a remote position designed for individuals looking to contribute to a dynamic and customer-focused environment.

Key Responsibilities

• Contact customers to follow up on previous inquiries or transactions.
• Address customer concerns, provide relevant product information, and recommend solutions.
• Upsell or cross-sell Flipkart services and products during conversations.
• Maintain accurate records of customer interactions and updates in the database.
• Collaborate with team members to improve customer satisfaction metrics.
• Stay updated on Flipkarts latest offerings, promotions, and policies.
• Meet daily and monthly performance targets for calls made and sales closed.

Required Skills and Qualifications

• Strong verbal communication skills in English, Hindi, or regional languages.
• Basic knowledge of sales and customer service techniques.
• Proficiency in using CRM software and basic computer applications.
• Ability to handle rejection and remain positive in customer interactions.
• Exceptional listening skills and empathy to understand customer needs.
• Organizational skills to manage multiple calls and data effectively.

Experience

• Prior experience in telesales, telemarketing, or customer service is preferred.
• Freshers with excellent communication skills and a customer-centric approach are welcome to apply.

Working Hours

• Flexible work-from-home schedule, with availability during standard business hours (9 AM to 6 PM).
• Weekend or evening shifts may be required based on business needs.

Knowledge, Skills, and Abilities

• Familiarity with Flipkarts product range and e-commerce platforms.
• Ability to adapt to fast-paced environments and meet performance deadlines.
• Basic technical troubleshooting skills to assist customers effectively.
• Strong problem-solving capabilities and resilience.

Benefits

• Competitive salary and performance-based incentives.
• Work-from-home flexibility for improved work-life balance.
• Opportunity to work with a leading e-commerce brand and grow professionally.
• Regular training and skill enhancement programs.
• Access to employee discounts on Flipkart products.

Why Join

At Flipkart, we value innovation, collaboration, and customer satisfaction. As a Telesales Recaller, you will play a crucial role in enhancing customer relationships while being part of an inclusive and growth-oriented organization. Whether you are starting your career or looking to expand your skill set, Flipkart offers a supportive environment where your contributions make a difference.

How to Apply

1. Visit the official Flipkart careers page at Flipkart Careers.
2. Search for the Telesales Recaller position in the remote job listings.
3. Submit your updated resume along with a cover letter explaining why you are a perfect fit for this role.
4. Shortlisted candidates will be contacted for a virtual interview.

Join Flipkart today and make an impact from the comfort of your home!