Flipkart is seeking enthusiastic and customer-focused individuals to join our team as Customer Support Executives. This is an exciting opportunity for freshers to kickstart their careers in a dynamic and fast-paced e-commerce environment. The role involves providing top-notch assistance to customers, resolving their queries, and ensuring a delightful shopping experience. If you are passionate about customer service and eager to work with a leading brand, this position is perfect for you!

Key Responsibilities

• Respond to customer inquiries via calls, emails, or live chats in a professional and timely manner.
• Resolve product, order, or service-related issues efficiently, ensuring high levels of customer satisfaction.
• Provide accurate information regarding products, order status, payment issues, and returns.
• Collaborate with internal teams to address and resolve customer complaints effectively.
• Maintain a detailed record of interactions and follow-up actions in the CRM system.
• Identify customer needs and suggest appropriate solutions or products to enhance their experience.
• Adhere to company policies, procedures, and quality standards during customer interactions.

Required Skills and Qualifications

• Education: Minimum qualification of 12th grade; a bachelors degree is preferred but not mandatory.
• Strong communication skills in English and regional languages.
• Basic computer proficiency and familiarity with CRM tools.
• Excellent problem-solving and interpersonal skills.
• A customer-first mindset with the ability to handle challenging situations calmly.
• Attention to detail and the ability to multitask effectively.

Experience

• Freshers are welcome!
• Previous experience in customer support or a similar role is a bonus but not required.

Working Hours

• Flexible working hours with the possibility of rotational shifts.
• Full-time and part-time options are available.
• Candidates must be willing to work weekends or holidays as needed.

Knowledge, Skills, and Abilities

• In-depth knowledge of Flipkarts products, policies, and processes (training will be provided).
• Ability to empathize with customers and build rapport quickly.
• Strong organizational and time management skills.
• Ability to work both independently and collaboratively in a team environment.

Benefits

• Competitive salary package and performance-based incentives.
• Comprehensive training and onboarding support.
• Opportunities for career advancement within Flipkart.
• Flexible work options, including remote or hybrid setups.
• Access to employee wellness programs and resources.
• Discounts on Flipkart products and services.

Why Join
Flipkart is a pioneer in the e-commerce industry, known for innovation, inclusivity, and a vibrant work culture. By joining our team, you will be part of a company that values personal and professional growth, provides ongoing learning opportunities, and ensures a fulfilling career journey. At Flipkart, your contributions will help shape the future of retail and enhance the lives of millions of customers.

How to Apply
Interested candidates are encouraged to apply online through our official careers page or send their updated resumes to careers@flipkart.com. Shortlisted candidates will be contacted for the next steps in the selection process.

Start your journey with Flipkart today and be part of a team that is transforming the way India shops!