Amazon is seeking a dedicated and customer-centric Seller Support Specialist to join our global team. This remote position allows you to work from anywhere while helping Amazon sellers enhance their business performance. As a Seller Support Specialist, you will serve as the primary point of contact for sellers, providing guidance, resolving issues, and driving a seamless experience on the Amazon platform. This role is perfect for individuals who excel in problem-solving, have a passion for customer service, and thrive in a dynamic environment.

Key Responsibilities

• Act as the primary contact for Amazon sellers, addressing queries and resolving concerns related to account health, listings, and performance metrics.
• Provide expert guidance on Amazon policies and best practices to help sellers improve their operations and customer satisfaction.
• Investigate and resolve complex issues, such as product listings, returns, payments, and compliance, ensuring timely resolution.
• Escalate cases to specialized teams when necessary and follow up to ensure a complete resolution.
• Analyze seller feedback and trends to provide actionable insights to improve Amazons seller support processes.
• Educate sellers on self-service tools and resources to empower them to manage their accounts efficiently.
• Maintain a high level of professionalism and empathy while delivering exceptional customer service.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.
• Proven ability to analyze complex issues and identify effective solutions.
• Strong interpersonal skills and the ability to build trust with diverse sellers worldwide.
• Proficiency in navigating online platforms and troubleshooting technical issues.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Detail-oriented with strong organizational and time-management skills.
• Bachelors degree or equivalent professional experience in customer service, e-commerce, or related fields.

Experience

• Minimum of 2 years of experience in a customer support, account management, or similar role.
• Previous experience in e-commerce or with Amazon Seller Central is highly desirable.
• Familiarity with international markets and cross-cultural communication is a plus.

Working Hours

• Flexible working hours tailored to your location, with availability to assist sellers across multiple time zones as needed.
• May include occasional weekend or holiday shifts.

Knowledge, Skills, and Abilities

• Strong understanding of Amazons marketplace ecosystem and seller policies.
• Familiarity with CRM tools and ticketing systems.
• Ability to handle sensitive information with confidentiality and integrity.
• Proactive mindset with a commitment to continuous learning and improvement.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Flexible work-from-anywhere policy.
• Opportunities for career advancement within Amazons global network.
• Access to professional development resources and training.
• Employee discounts and wellness programs.

Why Join Amazon?
At Amazon, we prioritize innovation, customer obsession, and employee growth. By joining our team, you will have the opportunity to make a tangible impact on millions of sellers worldwide while enjoying the flexibility and support to thrive professionally and personally. Be part of a global company that values inclusivity, collaboration, and excellence.

How to Apply
To apply for the Amazon Seller Support Specialist position, please visit our careers page at Amazon Jobs and search for the job title. Submit your updated resume and a cover letter outlining your relevant experience and motivation for joining our team. Shortlisted candidates will be contacted for interviews.