Job Summary

Fresher Jobs Hub is seeking proactive and enthusiastic individuals to join our team as Virtual Customer Service Associates. This position requires candidates to handle international voice-based customer queries and ensure exceptional service delivery. The ideal candidate should possess strong communication skills, the ability to resolve customer issues promptly, and a professional attitude in all interactions.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer inquiries, complaints, and technical issues effectively.
• Provide accurate information regarding products, services, and policies.
• Document customer interactions and maintain records in the system.
• Follow up on unresolved customer queries within specified timelines.
• Collaborate with team members to meet individual and team performance metrics.
• Stay updated on company products, services, and processes to enhance service quality.

Required Skills and Qualifications

• Strong verbal communication skills in English with a neutral or international accent.
• Ability to multitask, prioritize, and manage time efficiently.
• Proficiency in using computer systems, software, and basic troubleshooting.
• Customer-oriented mindset with problem-solving skills.
• High attention to detail and accuracy.
• Ability to work effectively under pressure and meet deadlines.

Experience

• Open to freshers and candidates with up to 3 years of experience in a similar role.
• Prior experience in customer service, BPO, or a call center is a plus.

Working Hours

• Flexible working hours, with shifts that may include evenings, nights, and weekends to accommodate international clients.

Knowledge, Skills, and Abilities

• Familiarity with CRM tools and ticketing systems (preferred but not mandatory).
• Understanding of customer service principles and best practices.
• Ability to adapt to a dynamic and fast-paced environment.
• Cultural sensitivity and awareness while dealing with international clients.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work from the comfort of your home.
• Comprehensive training and ongoing professional development.
• Flexible work schedule.
• Health insurance and other perks as per company policy.

Why Join Us

• Be part of a growing, innovative, and diverse team.
• Gain valuable international customer service experience.
• Enjoy a supportive and inclusive work culture.
• Build a rewarding career with opportunities for growth and advancement.

How to Apply

Interested candidates can apply by submitting their updated resumes through our online portal or email. Please ensure your contact information is up-to-date and include a brief cover letter explaining why you are a good fit for this role.

Embark on an exciting career journey with Fresher Jobs Hub and make a meaningful impact in the lives of customers across the globe!