Job Summary

Fresher Jobs Hub is seeking enthusiastic and customer-focused individuals to join our International Voice Process team. This work-from-home opportunity is ideal for candidates with excellent communication skills who are passionate about delivering outstanding customer service to our global clients. You will handle customer inquiries, resolve issues, and provide accurate information while maintaining the highest levels of professionalism.

Key Responsibilities

• Respond to customer queries through inbound and outbound calls, ensuring timely and accurate resolution.
• Provide information about products and services, troubleshoot problems, and guide customers to solutions.
• Maintain a courteous and professional demeanor to create a positive customer experience.
• Log all interactions in the CRM system, ensuring accurate documentation of customer interactions.
• Collaborate with team members and supervisors to achieve performance goals.
• Adhere to company policies, processes, and service-level agreements.

Required Skills and Qualifications

• Excellent verbal communication skills in English; knowledge of additional languages is a plus.
• Proficiency in handling international customers and resolving queries effectively.
• Strong problem-solving skills with the ability to think quickly and adapt to different scenarios.
• Familiarity with CRM tools and basic computer applications (MS Office, email, etc.).
• Ability to work independently in a remote setting with minimal supervision.
• A high-speed internet connection and a quiet, distraction-free workspace.

Experience

• Freshers and experienced candidates are welcome to apply.
• Prior experience in a voice process, customer service, or call center environment is an advantage.

Working Hours

• Flexible shift options are available, including day and night shifts, to accommodate different time zones.
• Candidates must be willing to work on weekends and public holidays if required.

Knowledge, Skills, and Abilities

• Strong interpersonal skills with a customer-first attitude.
• Ability to handle high-pressure situations and meet performance targets.
• Excellent organizational and time management skills.
• Adaptability to work with diverse teams and customers across different cultures.

Benefits

• Competitive salary with performance-based incentives.
• Flexible working hours and the convenience of working from home.
• Professional development opportunities and training programs.
• Supportive and collaborative team environment.
• Opportunities for growth and advancement within the company.

Why Join Us?

At Fresher Jobs Hub, we value our employees as our greatest asset. We are committed to providing a supportive, inclusive, and engaging work culture that encourages personal and professional growth. Joining our International Voice Process team means you will be part of a global organization that prioritizes innovation, customer satisfaction, and employee well-being.

How to Apply

Interested candidates are encouraged to submit their updated resumes along with a brief cover letter outlining their suitability for the role. Applications can be sent via email to us or submitted through our official website. Shortlisted candidates will be contacted for an initial screening and interview.