Job Summary:Fresher Jobs Hub is looking for enthusiastic and motivated individuals to join our Customer Support team as Voice Support Associates. This is an excellent opportunity for freshers who want to kickstart their careers in customer service, with a focus on voice-based support. You will be the first point of contact for customers, providing them with effective solutions to their inquiries and concerns. We offer a dynamic and supportive work environment where you can grow professionally and build valuable customer service skills.

Key Responsibilities:

• Serve as the primary point of contact for customers, responding to voice-based inquiries via calls.
• Address customer concerns, complaints, and feedback in a timely and professional manner.
• Provide accurate and detailed information about products or services to customers.
• Follow up with customers to ensure their issues are resolved and provide updates as necessary.
• Handle customer data and inquiries while maintaining privacy and confidentiality.
• Maintain a high level of customer satisfaction through excellent communication and service.
• Document and track customer interactions in the CRM system.
• Meet performance metrics such as response time, resolution time, and customer satisfaction scores.
• Collaborate with other team members and departments to resolve complex customer issues.

Required Skills and Qualifications:

• Strong verbal communication skills with a clear, friendly, and professional tone.
• Ability to work well under pressure and in a fast-paced environment.
• Basic computer skills and proficiency in using Microsoft Office or similar software.
• Good listening skills with the ability to understand customer issues and provide effective solutions.
• Ability to work independently and in a team-oriented environment.
• Excellent time management and organizational skills.
• A positive attitude and willingness to learn new concepts.

Experience:

• Freshers are welcome to apply. No prior experience required.
• Any experience in customer service, call centers, or voice-based support is a plus but not mandatory.

Working Hours:

• Full-time positions available with flexible working hours.
• Must be willing to work in shifts, including evenings, weekends, and holidays, if required.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles and practices.
• Excellent verbal communication and interpersonal skills.
• Ability to handle difficult conversations and de-escalate issues effectively.
• Adaptability to changing customer demands and company processes.
• Strong attention to detail with the ability to multitask effectively.
• Problem-solving skills with a customer-focused approach.
• Ability to quickly learn and understand new products and services.

Benefits:

• Competitive salary with performance-based incentives.
• Flexible work hours and work-from-home options (if applicable).
• Health insurance and other employee wellness programs.
• Paid training to help you develop your customer support skills.
• Opportunities for career growth and advancement.
• Friendly and supportive work environment.
• Employee referral bonuses.

Why Join Fresher Jobs Hub:At Fresher Jobs Hub, we believe in nurturing the potential of every employee. We offer a rewarding environment where freshers can begin their careers in a growing field and receive the necessary training and development opportunities to excel. As a part of our customer support team, you will have the chance to make a positive impact on customers lives while enhancing your professional skills. Join us to be a part of a vibrant, diverse team where innovation and customer satisfaction are at the heart of what we do.

How to Apply:Interested candidates can apply directly through our website or email their resume to us. Please include a brief cover letter explaining why you are interested in this role and how your skills align with the responsibilities of the position. Shortlisted candidates will be contacted for an interview.

Apply today and begin your journey with Fresher Jobs Hub!