Job Summary

Fresher Jobs Hub is seeking dynamic and results-oriented individuals for the role of International BPO Executive (Work From Home). As a key team member, you will handle international customer interactions and deliver top-notch customer service, ensuring satisfaction and building lasting relationships. This role is perfect for individuals with strong communication skills, problem-solving abilities, and a customer-focused mindset.

Key Responsibilities

• Handle inbound and outbound international calls and resolve customer queries professionally.
• Provide accurate information about products and services, ensuring clarity and satisfaction.
• Address and resolve complaints in a courteous and effective manner.
• Maintain records of customer interactions, transactions, and follow-up actions.
• Adhere to service level agreements (SLAs) and performance metrics.
• Collaborate with team members to improve customer service processes.
• Stay updated with company policies, services, and product knowledge to assist customers effectively.

Required Skills and Qualifications

• Education: High school diploma or equivalent (Bachelors degree preferred).
• Communication Skills: Fluency in English with a neutral accent is mandatory.
• Proficiency in other languages will be an added advantage.
• Basic knowledge of customer relationship management (CRM) tools is a plus.
• Strong problem-solving and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in using computers and standard office software.

Experience

• Prior experience in an international BPO or customer service role is preferred but not mandatory.
• Freshers with excellent communication skills are welcome to apply.

Working Hours

• Flexible shifts available to accommodate international time zones.
• Rotational shifts, including weekends, depending on business requirements.

Knowledge, Skills, and Abilities

• Knowledge of international customer service standards and practices.
• Ability to adapt to diverse customer personalities and handle challenging situations.
• Excellent listening and negotiation skills.
• Willingness to learn and adapt in a fast-paced remote environment.

Benefits

• Competitive salary package with performance-based incentives.
• Work-from-home setup, reducing commuting time and expenses.
• Opportunity to work with a global clientele and gain international experience.
• Comprehensive training and professional development programs.
• Health and wellness benefits (subject to company policy).
• Collaborative and supportive virtual work environment.

Why Join Us?

At Fresher Jobs Hub, we value innovation, dedication, and collaboration. As part of our team, you will have the opportunity to grow professionally while working with a diverse and inclusive group of talented individuals. We pride ourselves on fostering a positive work culture that encourages work-life balance and career advancement.

How to Apply

Interested candidates can submit their updated resumes and a cover letter to us. Please include Application for International BPO Executive – Work From Home in the subject line. Shortlisted candidates will be contacted for an initial screening and interview.