Job Summary

Fresher Jobs Hub is looking for enthusiastic and customer-focused individuals to join our team as Customer Support Representatives specializing in chat and email support. This is an exciting opportunity for freshers and experienced professionals to deliver exceptional service to our customers, resolve their queries effectively, and ensure a seamless experience. This role is ideal for individuals who excel in written communication and enjoy helping people through non-voice channels.

Key Responsibilities

• Respond promptly to customer queries via chat and email in a professional and courteous manner.
• Address customer concerns, resolve complaints, and ensure a high level of satisfaction.
• Maintain an in-depth understanding of the companys products and services to provide accurate and helpful responses.
• Update customer information in the database with precision and confidentiality.
• Escalate unresolved issues to the appropriate teams and follow up to ensure resolution.
• Meet daily targets and adhere to service-level agreements (SLAs) for response time and quality.
• Collaborate with other departments to address customer feedback and improve service processes.

Required Skills and Qualifications

• Excellent written communication skills in English.
• Proficiency in using email platforms and live chat tools.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Basic computer knowledge, including familiarity with MS Office and CRM software.
• High level of empathy, patience, and professionalism in customer interactions.

Experience

• Freshers are welcome to apply.
• Prior experience in customer service, email support, or chat support is an advantage but not mandatory.

Working Hours

• Flexible shifts, including morning, afternoon, and evening schedules.
• Availability for weekends and public holidays may be required, depending on business needs.

Knowledge, Skills, and Abilities

• Knowledge of customer service principles and best practices.
• Ability to handle sensitive and confidential information with integrity.
• Familiarity with ticketing systems like Zendesk or Freshdesk is a plus.
• Strong organizational skills and a proactive approach to problem-solving.

Benefits

• Competitive salary package with performance-based incentives.
• Opportunity to work in a supportive and dynamic team environment.
• Comprehensive training program for all new hires.
• Flexible working hours and remote working options.
• Career growth opportunities within the organization.

Why Join Fresher Jobs Hub?

• Be part of a growing team that values innovation and customer satisfaction.
• Work in an inclusive environment that promotes professional and personal development.
• Gain valuable experience and enhance your skills in customer support.
• Flexible work-life balance with options to work remotely.

How to Apply

Interested candidates can apply by sending their updated resume to us with the subject line Application for Customer Support Representative – Chat & Email Process. Shortlisted candidates will be contacted for further assessment, including a written test and an interview.