Job Summary

Fresher Jobs Hub is offering an exciting opportunity for freshers to join Flipkart as a Customer Support Executive. This is a remote position aimed at individuals eager to start their career in customer service, particularly in the e-commerce sector. As a Customer Support Executive, you will play a pivotal role in providing exceptional service to customers by assisting with inquiries, resolving issues, and ensuring overall customer satisfaction. This entry-level role offers the chance to work with one of Indias leading e-commerce platforms, offering significant growth and learning opportunities.

Key Responsibilities

• Handle incoming customer inquiries through various channels (phone, email, chat, etc.).
• Assist customers with product-related queries, order tracking, returns, refunds, and exchanges.
• Resolve issues efficiently while maintaining a high level of customer satisfaction.
• Document customer interactions and follow-up as necessary.
• Provide timely updates and solutions to customer concerns.
• Work collaboratively with team members and escalate complex issues to higher management when required.
• Maintain knowledge of current product offerings, services, and policies to provide accurate information.
• Continuously meet or exceed performance metrics, including response time and resolution time.
• Adapt to feedback and improve customer service skills continuously.

Required Skills and Qualifications

• Excellent communication skills in English (both written and verbal).
• Strong problem-solving abilities and a customer-first attitude.
• Ability to stay calm and composed while handling customer complaints or challenging situations.
• Basic knowledge of computer systems, including email, chat, and CRM software.
• Ability to learn and adapt to new technologies quickly.
• Attention to detail and accuracy in all customer interactions.
• Team player with strong interpersonal skills.
• Willingness to work in a fast-paced, dynamic environment.

Experience

• No prior experience is required; freshers are welcome to apply.
• Prior customer service experience (in any industry) will be an advantage but is not mandatory.

Working Hours

• Full-time position.
• Shift-based work, including weekends (Rotational shifts available).
• Flexible work-from-home option.

Knowledge, Skills, and Abilities

• Strong written and verbal communication skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Good understanding of customer service principles and best practices.
• Proficient in Microsoft Office Suite and general computer operations.
• Willingness to undergo training and learn new systems as necessary.
• Patience and empathy towards customers needs and concerns.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary package.
• Work-from-home flexibility.
• Health and wellness benefits (including insurance).
• Opportunity for career growth and advancement.
• Training and development programs to enhance skills.
• Employee discounts on Flipkart products.
• Performance-based incentives and bonuses.

Why Join Us

Joining Fresher Jobs Hub as a Customer Support Executive for Flipkart provides an excellent opportunity to begin your career in the e-commerce and customer service industry. You will gain valuable experience working for one of the most renowned brands in India. As a fresh graduate or beginner in the workforce, this role provides ample opportunities for learning, growth, and skill development. Flipkart is committed to providing a supportive and inclusive work environment where your contributions are valued.

How to Apply

To apply for this exciting opportunity, please submit your updated resume and a brief cover letter detailing why you are a perfect fit for this role. We will review your application and reach out to qualified candidates for an interview. Join our team at Fresher Jobs Hub and kick-start your career with Flipkart today!