Job Summary

IT Sight Technologies is seeking enthusiastic and customer-focused individuals to join our dynamic team as International Voice Support Representatives. This fully remote position offers an excellent opportunity to work with a global customer base, providing top-tier support while working from the comfort of your home. If you possess strong communication skills, thrive in a fast-paced environment, and are passionate about delivering exceptional service, this role is perfect for you.

Key Responsibilities

• Handle incoming and outgoing customer calls and address inquiries effectively.
• Provide technical or non-technical support based on customer needs.
• Resolve customer complaints and escalate unresolved issues to higher management as needed.
• Ensure timely follow-ups on customer queries to guarantee satisfaction.
• Maintain accurate records of interactions, transactions, and issues for reporting purposes.
• Adhere to company protocols and quality standards during every interaction.
• Collaborate with team members to improve service delivery and achieve performance goals.

Required Skills and Qualifications

• Education: High school diploma or equivalent; a bachelors degree is preferred.
• Language Proficiency: Fluency in English (spoken and written); additional languages are a plus.
• Technical Skills:
  • Basic knowledge of CRM systems and call center tools.
  • Proficiency in MS Office Suite (Word, Excel, Outlook).
• Soft Skills:
  • Strong interpersonal and communication skills.
  • Active listening and problem-solving abilities.
  • Patience and empathy when dealing with diverse customers.

Experience

• Previous experience in customer service, technical support, or call center roles is highly desirable (1–3 years).
• Freshers with excellent communication skills are also encouraged to apply.

Working Hours

• Flexible schedules with availability for rotational shifts, including weekends and holidays.
• Time zone alignment may vary based on customer regions (e.g., EST, GMT, IST).

Knowledge, Skills, and Abilities

• Familiarity with international customer service standards.
• Ability to multitask efficiently while maintaining attention to detail.
• Strong adaptability to different customer scenarios and dynamic environments.
• Capability to work independently and maintain productivity in a remote setting.

Benefits

• Competitive salary with performance-based incentives.
• Work-from-home allowance and necessary IT equipment.
• Health insurance and wellness programs.
• Paid time off, including holidays, sick days, and vacation.
• Career development and training opportunities.
• A diverse and inclusive work culture with a global perspective.

Why Join IT Sight Technologies?

• Be part of a forward-thinking company revolutionizing remote work culture.
• Gain valuable international experience and exposure.
• Enjoy the flexibility and work-life balance of a remote position.
• Work with a supportive team that values innovation, growth, and collaboration.

How to Apply

Interested candidates are encouraged to submit their updated resume and a cover letter highlighting relevant skills and experience to us. Please include International Voice Support Application in the subject line. Shortlisted candidates will be contacted for further steps, including an online interview.

We look forward to welcoming you to the IT Sight Technologies family!