Job Summary

IT Sight Technologies is actively seeking motivated and dynamic individuals to join our team for Virtual BPO roles. As part of a growing and innovative company, you will play a key role in providing customer support services through remote platforms, ensuring customer satisfaction, and resolving inquiries efficiently. This is an exciting opportunity to work in a fast-paced, rewarding environment that offers flexibility and professional growth.

Key Responsibilities

• Handle inbound and outbound customer inquiries through phone, email, or chat in a timely and professional manner.
• Provide solutions to customer issues, following company protocols and procedures.
• Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
• Assist in the troubleshooting and resolution of technical issues related to services or products.
• Upsell and cross-sell relevant products or services, when appropriate.
• Meet and exceed performance targets, including call volume, customer satisfaction scores, and resolution times.
• Collaborate with other departments to improve customer service processes and overall experience.
• Stay up-to-date on product knowledge, services, and company policies to effectively assist customers.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to work independently and as part of a team.
• Proficient in using customer service software, CRM systems, and basic office applications.
• High attention to detail and organizational skills.
• A professional and positive attitude when dealing with customers.
• Ability to manage time effectively and handle high-pressure situations.
• A stable internet connection and a quiet workspace for remote work.
• A high school diploma or equivalent (Bachelors degree preferred, but not required)

Experience

• Previous experience in a customer service, BPO, or call center role is preferred, but not required.
• Experience in remote work is a plus.
• Familiarity with virtual communication tools (Zoom, Slack, Microsoft Teams) is an advantage.

Working Hours

• Full-time or part-time opportunities available.
• Flexible working hours, including day, evening, and weekend shifts, depending on availability.
• Must be able to work at least 25 hours per week.

Knowledge, Skills, and Abilities

• Strong communication skills with an ability to adapt to various customer personalities.
• Sound understanding of BPO operations and customer service excellence.
• Ability to handle sensitive customer issues with empathy and professionalism.
• Effective time-management skills, ensuring all tasks and responsibilities are met.
• Problem-solving mindset to address customer issues proactively and effectively.
• Technical aptitude for learning new software and troubleshooting.

Benefits

• Competitive salary with performance-based incentives.
• Flexible work schedule – work from home.
• Paid training and continuous development opportunities.
• Health and wellness benefits (depending on the country of residence).
• Paid time off and holiday leave.
• Opportunity for career advancement within a growing company.
• A supportive and inclusive work environment.

Why Join IT Sight Technologies?

At IT Sight Technologies, we believe in fostering a culture of growth, innovation, and flexibility. We offer an environment where employees can thrive professionally while enjoying a great work-life balance. Our remote positions allow you to work from the comfort of your own home, while still contributing to a dynamic and supportive team. If you are passionate about delivering excellent customer service and looking for an opportunity to grow in the virtual BPO industry, this is the place for you.

How to Apply

To apply for this exciting remote opportunity, please send your updated resume and a brief cover letter outlining your qualifications and interest in the role to us. In your cover letter, kindly mention your preferred working hours and availability. We look forward to reviewing your application and welcoming you to our team!