Job Summary

IT Sight Technologies is seeking a Virtual Chat Support Specialist to join our dynamic team in a part-time remote capacity. The role involves providing exceptional customer service through chat platforms, addressing inquiries, troubleshooting issues, and ensuring customer satisfaction. This is a great opportunity for individuals with strong communication skills, a customer-focused mindset, and a passion for technology to work from the comfort of their home.

Key Responsibilities

• Respond to customer inquiries promptly and professionally via chat.
• Troubleshoot and resolve technical issues or concerns raised by customers.
• Maintain detailed and accurate records of customer interactions.
• Provide product and service information to customers, ensuring clarity and accuracy.
• Collaborate with internal teams to escalate unresolved issues or improve processes.
• Stay updated with company policies, services, and tools to assist customers effectively.
• Meet or exceed established performance metrics, including response time and customer satisfaction scores.

Required Skills and Qualifications

• Exceptional written communication skills with a professional and empathetic tone.
• Proficiency in using chat platforms and basic technical tools.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Strong problem-solving and conflict-resolution skills.
• Attention to detail and a proactive approach to customer service.
• Familiarity with basic troubleshooting techniques for common technical issues.
• Ability to work independently in a remote environment with minimal supervision.

Experience

• Previous experience in a customer service or chat support role preferred.
• Experience in a remote work environment is an advantage.

Working Hours

• Flexible part-time schedule with 20–25 hours per week.
• Shift options available to accommodate different time zones.

Knowledge, Skills, and Abilities

• Knowledge of customer support best practices.
• Familiarity with CRM systems and chat support tools is a plus.
• Basic understanding of IT products and services.
• Ability to adapt to new technologies and workflows quickly.

Benefits

• Competitive hourly pay.
• Flexible work schedule to support work-life balance.
• Remote work with opportunities for career growth within IT Sight Technologies.
• Ongoing training and professional development.
• Access to employee wellness programs and virtual team-building activities.

Why Join IT Sight Technologies?

At IT Sight Technologies, we value our employees and strive to create a supportive and inclusive work culture. By joining our team, you will have the opportunity to develop your skills, work on meaningful projects, and make a difference in customers lives. Our commitment to innovation and excellence makes us a leader in the IT industry, and we are excited to welcome dedicated individuals like you to our growing team.

How to Apply

Interested candidates are invited to apply by submitting their resume and a brief cover letter outlining their relevant experience and availability. Applications can be sent to us with the subject line Virtual Chat Support Specialist Application.

We look forward to reviewing your application and welcoming you to IT Sight Technologies!